WoodSpring Suites Louisville Southeast

April Lynn

Staff here makes, and IS, all the difference. Big thanks to Candie and those who have taken the time to educate me on the extended stay process and procedures, while helping me help my daughter amidst transition to her own place. I live far away in Dallas,TX, so working with staff in Louisville, KY has been a crucial once a week call for 3rd party authorization update, confirmation for billing, to give this Mama comfort and peace of mind. It is a short and sweet process for coverage for additional week here, always handled quickly, taking away worry for my daughter's sanctuary in this new chapter for her!

Dave Swift

I maked a time to Booking 7 3 21 for 7 5 21 they call me about hour before time to check in they say no room I think at wrong i had to sleep in car all night thank you

A. W.

After reserving a room through Booking.com at another hotel for my daughter and attempting to check in we were told the booking was no good and referred me to In Town Suites. I called right away and they made the reservations for a week knowing we were on our way to check-in. Only 6 mins from the hotel I called back with a quick question only to be told we couldn't check in until the following day. I've had a friend staying at WoodSpring so I figured I would try again. I was so relieved and surprised because it was then almost 7pm and they had no issues taking the reservations as well as reassuring me we would be able to check in no matter what. You call from the lobby after hours and someone came right down and checked us in about 7:40pm. My daughter was able to start settling in knowing she had a room through the week with a fridge, range, microwave and decent rates. It's not the most luxurious place to stay but that wasn't a win at the other places either, we simply wanted accurate information and decent customer service. I have to thank the staff at WoodSpring Suites for accommodating our needs and how friendly the staff is and how quickly were checked in with no issues or surprise charges! We appreciate that!

Heidi Williams

No soap. No shampoo. Beds were basically cots. Ashtrays in our no-smoking room and the whole room smelled like cigarettes. Cigarette butts in the elevator. Plug in the bathtub broken. No lamps anywhere. No closet.