Social Security Administration

Category: Social security office

Address: 1111 Civic Dr #180, Walnut Creek, CA 94596, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Gal Edry

Aug 23, 2022

I am in shock of how bad the service is. After an hour of waiting outside the guy who gave me service was so rude and aggressive I could not believe it. Completely ignored what I was told to bring with me on the phone and basically told me to leave. Zero help,zero willing to give any needed information.

Mark

Jul 16, 2022

Best time to go to Civic Drive in Walnut Creek is mid to late morning or late afternoon. I was in a short line for about 15 minutes, outside the building. The security guard was letting in 2-3 people every 5 minutes to get a number inside the office. Thereafter I waited about another 10 minutes after I got my number, to be called to one of the 5 open windows. All in all took me only 30 minutes to conduct my business and leave. There is a restroom inside. Plenty of free onsite parking available, bring a mask. Not like the DMV at all!

S Fisiihoi

Apr 13, 2022

Your phone line service agents are completely incapable of human respect in public service. Looking at the reviews, clearly I'm not the only one with the experience. This is the 2nd time I've called and had the service agent hang up on me. The least they can do is spare my time and let me know they can't help me over the phone so I don't spend my break time trying to get in contact with a trace of human professionalism at a government agency.

Jackie D

Feb 25, 2022

Since you are aware of the myriad of glitches to your phone service (the main number warns you your call might drop, can you imagine????) , why don't you open a chat line. I have been trying to call you for 2 hours. (not the up to 15 minutes when it's busy like you profess) My favorite glitch is when it just rings incessantly. My second favorite is being on hold for 27 minutes and THEN it rings forever until finally it says to try your call later. You could maybe do that before the 27 minute hold? One time, I merged the calls so I could explain the incessant ringing--silly me thinking that civil servant might want to report the problem????--and the agent HUNG UP ON ME WHEN AFTER TWO HOURS OF TRYING TO DO THIS I FINALLY CONNECTED. This is my government at it is apparently at its very, very worst. Congrats guys. And every 30 seconds they interrupt with "Thank-you for holding. We'll help you as soon as we possibly can." How about being able to make an appointment online besides manning a chatline? There are a hundred ways for you to improve. That's what taxpayer dollars are supposed to be for. Not so people get a well-paid government job and stop thinking. Besides the over two hours to get to the Walnut Creek office, I spent 70 minutes trying to get through the national office who knew nothing and told me to call you. It's a sad day for this country when the richest country in the world can't get it together.

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Questions & Answers

How do I schedule an appointment!

Kim Brazill | Aug 30, 2018
Janice Ottonello | Aug 29, 2020

how do I shedule an appointment for the social security office in Walnut Creek, CA?

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I would like to make an appt to discuss Medicare Please schedule an appt for me. Thank you Sidney Corbett

Sidney Corbett | Aug 30, 2017
Sara Nick | Aug 29, 2020

Appointment for Medicare tomorrow in Walnut Creek ca

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How may I make an appointment at the Walnut Creek office?

Lila Orangi | Aug 30, 2019
Ruth Kish | Aug 8, 2022

After waiting two + hours on hold, I found out it’s first come, first served; since the pandemic, SSA offices take appointments. 😳

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what do i need to bring for applying for ssn card

chandra S | Aug 30, 2018
Junior Gabriell | Dec 2, 2021

i need a new ss card

How do I schedule an appointment?

Grace Idowu | Aug 30, 2019
hooshang pirooz | Aug 29, 2020

Hi please make an appointment for me?

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what is the best time go there?

Lynne Crowell | Aug 30, 2019
Frank Jones | Aug 30, 2019

Best time for me is after 3pm. I know the staff wants to go home so they tend to pick-up the pace, as going home is there incentive.

I need a replacement of my social security card. I have form SS-5, my birth certificate and driver's license. Where do I send the paperwork? Confirm documents as sufficient. Juliette Breazeal

Julie Breazeal | Aug 30, 2018
Pushpa Dhir | Aug 30, 2019

Don't have birth certificate

Change of address

Richard Goldsmith | Aug 30, 2018
ELIA Villarreal | Aug 30, 2019

Can I change my new address on line or do I need to go in person?

Do i have to fall in line to drop off papers

Maria Mateo | Aug 1, 2022
Drew Scriver | Aug 1, 2022

I'm sorry. I don't know. I went because I had to get a replacement Soc. Sec. card.

How do I get an appointment, my husband died and I need to change his ss to me

Tim Howard | Jul 30, 2022
Drew Scriver | Jul 30, 2022

Um...I think you just do it online or over the phone. The office I went to takes walk-ins too.

How long will it take to get the form ssa-1099 social security benfit statement for 2018 enzo

Vincent S Di Maggio | Aug 30, 2019
Tony Haag | Aug 29, 2021

How do I go about getting my 1099 and my wife 1099 for filling my taxes?

My state disability benefits are finished but I am still temporarily disabled. Can I apply for social security benefits until I recover? Thank you Donovan Ocasio

Ralph Ocasio | Aug 30, 2018
Pauline Barela | Aug 30, 2018

Yes

I have direct deposit, how do I change it to a different account?

patti vella | Aug 30, 2018
Pauline Barela | Aug 30, 2018

You have to close the account you don't want anymore then call social security and let them know about the other account or they will send you a direct express card and your money won't be directly into your new account then there will be a delay with your money .

Do I need to make an appointment to bring in paper work to make a name change on my social security? Please advise if I need an appointment or not, or if I can just drop off the paperwork. Thank you Dee

Dee DaSilva | Jul 30, 2022
Roger Chen | Jul 30, 2022

It is hard to get appointment thru phone. You can visit the office in person without appointments.

do i have to make appointment to find out my status of my application for medicare?

King Siu Lim | Jun 30, 2022
Rajeev R Dev | Jul 30, 2022

No. You could just walk in.

Ii need to schedule an appointment for the Walnut Creek office what is the number for the walnut creek office?

Patty Spagel | May 31, 2022
Liberty B | May 31, 2022

They are not scheduling appointments just walk-ins.

My social securinty card is missing. what do I need when I go to the SS office? I live in Wanut Creek, California. Do I need an appointment? If not, when is the best time to go to the SS office? What time do you open?

Donald Tenconi | May 1, 2022
Julie Noubleau | May 1, 2022

Unfortunately everything is by appt. They don't answer a lot of the times so you just have to keep trying if you want to go in person. If it's just a replacement card it's better you just do it online. Hope that helps!

How do I schedule an appointment?

Timo Wadhawan | Jan 31, 2022
Roya Amin | Jan 31, 2022

You should call to the number listed her.

how to get a in person or telephone interview?

Tim Moore | Jan 1, 2022
regi molina | Jan 1, 2022

Most everything is now on line. You have to have a special circumstance in order to qualify for an appt. You call and they will determine whether or not you are able to get 1. I had to wait for over 3-4 weeks to get in. And my special circumstance was that the Ss card I was trying to get was for my minor child. I was in and out. The security guard was nice to me.

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how do I make an appointment at office

Sandra Boyd | Jan 1, 2022
Friedrich Thon Hauser | Jan 1, 2022

Call SSA walnut Creek office, Schedule a appointment,

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How can I schedule an appointment

Najat Rose | Nov 2, 2021
Debbie Spoolman | Nov 2, 2021

You can call then and schedule a phone appointment. They are still not doing face to face meetings. I even had to schedule a time to drop off documents. The security guard let's you enter to drop the envelope into the slot and only 1 person is permitted at a time and you have to have a scheduled appointment.

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Can I drop documents off at the Wanut Creek office?

Patti McCasland | Nov 2, 2021
michael w | Nov 2, 2021

Yes you can. But better call ahead and schedule a drop off window with them before you go. Bring ID with you and only one person allowed in at a time inside the drop-off lobby. They will provide envelopes in 2 sizes, a large (letter size) and a medium (half letter). But there's no adhesives, so I'd recommend you to bring a glue stick or something just for security. When you arrive at the front door that's outside to the side of the main building entrance, just stand there and a security guard will see you and open the door when there's space inside.

How do I make an appt to bring in my original documents for SS# application

Shashi Singh | Oct 3, 2021
Melissa - AFM | Oct 3, 2021

Call the LOCAL number for the office. They will schedule the appointment for you. I just did that last week

I want to make an appointment for a replacement ssn card please how can I ?

Mitiana Peneli | Oct 3, 2021
Olivia Adair | Oct 3, 2021

Yes appointment when I was there no entry though. A worker at the facility told me no one person's is allowed in building. 2 weeks ago

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How do I schedule an appointment in Walnut Creek California?

Patty Rostampour | Aug 29, 2021
Alex Dang-Gainer | Aug 29, 2021

I had to call the office number listed and wait on hold until a representative scheduled my appointment.

How do we reach Ryan Luis? We just wrote and mailed a letter to him and would appreciate a follow up meeting for my son Nicholas Noel. We have tried calling your 877 number but can never get through.

James Noel | Aug 29, 2021
Marie McKenzie | Aug 29, 2021

Call in the evening around 3pm or 4pm.

Is it open on weekdays

Linda Rogulski | Aug 29, 2021
Steven Vercher | Aug 29, 2021

The web says yes but it was not true. So who knows?

Is there a safe drop box for providing necessary materials/documents? Rather than sending via mail...

Alexandros Carapanos | Aug 29, 2021
James Noel | Aug 29, 2021

Is there a drop box or PO Box to mail?

We are new immigrants in the USA. And we already apply for New Social Security Card more then 3 week's, Actually i want to know how many day's will be needed for geting the Social Security Card.

Palash Sarker (Nicolus) | Aug 29, 2021
Bhramaramba Digumarty | Aug 29, 2021

Ideally it should take 2 weeks. If it is more than 3 weeks you may want to give a follow up onto the 1800 number and check.

How do I make an appointment?

Jacquelyn Lovett | Aug 29, 2021
Bruce Linton | Aug 29, 2021

Call?

How do I make an appointment?

Caroll Sandifor | Aug 29, 2021
Steve Neal | Aug 29, 2021

Call

How do I make an appointment to request to refigure a decrease in MAGI due to my spouse death?

Albert Davis | Aug 29, 2021
Steve Neal | Aug 29, 2021

Call & ask

I need to change my address. How do I do that online or in person?

Caroll Sandifor | Aug 29, 2021
Vu M Bui | Aug 29, 2021

You can do it online. ssa.gov/onlineservices then go to Manage Your Account

How to make an appointment by email?Thanks,

Vinh Phan | Aug 29, 2021
Louise “weezy” Rinear | Aug 29, 2021

I'm not sure about that. But you can call the toll free phone number and talk to a representative, they will schedule appointment, depending on your need. All the best

how can I make an appointment

Atefeh Paktinat | Aug 29, 2020
Kelly Rogers | Aug 29, 2020

Emt on Friday and they said its all online only for now.

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This get a phone call says some with my social security and says if some in contimp.. Is this a scan

Shaun Packer | Aug 29, 2020
One Venus | Aug 29, 2020

I don't understand what you are saying

How do I get a replacement social security card

Brad Gill | Aug 29, 2020
Robert Wilkinson | Aug 29, 2020

Take in your photo ID and either your last tax form or vaccination record from your doctor, they no longer accept birth certificates

cAN i SET UP AN APPOINTMENT ON COMPUTER

A Google User | Aug 29, 2020
Aman Bajwa | Aug 29, 2020

I don't think so

How do I get my X husbands survior benefits now that he died 11-29-2019 and do i need an appointment if so can you please tell me what to do?

Denise Delazzar | Aug 29, 2020
Robert Wilkinson | Aug 29, 2020

You have to make sure that the deaths was reported to the Social Security Administration. There is a report that needs to be filled out and a lot of times the funeral home will do that for you. If you know that it has been done then you can take a copy of the death certificate and either make an appointment or go in to the office and check in at the kiosk to get a number. They will call you up to a window and give you the forms to fill out

How do I schedule an appointment?

Craig Silver | Aug 29, 2020
Medhanie Taye | Aug 29, 2020

You can make an appointment at their website socialsecurity.gov or you through a phone call

Do you take walk ins? And what do I need to bring with me to get a duplicate social security card?

Tom Legault | Aug 29, 2020
stephanie batchelor | Aug 29, 2020

Bring birth certificate and ca id yes you walk in and you should be there by 815 they open at 9

I wanted to set up an online Social Security account, however it appears that you will need to access my credit. I have frozen my credit at the 3 credit agencies. So my question is if SS needs to access these agencies?

Patricia Sullivan | Aug 29, 2020
Ray Bagno | Aug 29, 2020

Not that I know of

I need to have an appointment this week at the SA walnut Creek office, how do I do that?

Muhammad Akilan | Aug 29, 2020
Kim Stevenson | Aug 29, 2020

Call the number that is found online.

can I make an office appt. on line

Bill Link | Aug 29, 2020
Jake G | Aug 29, 2020

Or by phone from what I remember.

can I get a copy of my SSA 1099

Vanessa Gloor | Aug 29, 2020
Azeddine E | Aug 29, 2020

You need to call them, sorry no helpful answer here.

which day of the week is least busy

Gladys Hernandez | Aug 30, 2019
Jake G | Aug 30, 2019

I would say not Monday. The Social Security Department is open till 4 in Walnut Creek Monday Tuesday Thursday and Friday. It closes Wednesday at 12. The best time to go though is sometime towards closing time because then they have to process you before they can leave. They'll start to move quicker if it's that late. As for the best day I want to say don't go Monday and maybe Friday might not be a good day too but I'm not sure on that one. Hope that helps you. ☺

I have retired and one of the first things I was told was to apply for Medicare PartB. Dropped of paperwork in Express Box-Walnut Creek in early July. Haven't heard anything??

John Goode | Aug 30, 2019
Azeddine E | Aug 30, 2019

Call them, sorry we can't help, Although we're quicker to get back to you.

It was written in the divorce papers that I will receive 50% of my ex-husband social security, he's 66 now and I'm 64. What do I have to do to start receiving this benefit? Thank you. Lily Novoa

Lily Novoa | Aug 30, 2019
Staci Anne | Aug 30, 2019

In the divorce papers does it say you get 50% of his social security or a private retirement because when my mom divorced my step dad she thought the same thing but it was actually his retirement from his union usually unless your married and your and you spouse passes away if it is more then your benefits

what do I need to get a social security card

Doug L. | Aug 30, 2019
Allan Duncan | Aug 30, 2019

Go to the kiosk, fill out your info and you will be provided a ticket with a number. Listen and watch for your number to be called. Takes about 1 hour. Bring a valid Gov't ID.

how do I schedule an appointment?

Joel Kramer | Aug 30, 2019
jS jS | Aug 30, 2019

Go to Google search, say "call Social Security", tell them which office you want to schedule an appointment in & you're done. When I scheduled an appointment it was 6 weeks out. I found it was just better to go and wait in line.

I'm filling out a Withholding Request. It says send to payer. Who is the payer??

Juniemoon no last name | Aug 30, 2019
Azeddine E | Aug 30, 2019

You may wanna call them, sorry.

do I need an appointment to apply for social security?

Wendy Lucero | Aug 30, 2019
Azeddine E | Aug 30, 2019

If you don't want to wait a few hours the answer is yes.

How to get a new SS card with the correct name?

Sunun Faulkner | Aug 30, 2019
Azeddine E | Aug 30, 2019

Schedule an appointment, get your needed documents in order and go see them.

Where is the best parking for this office?

Tony Esparza | Aug 30, 2019
Azeddine E | Aug 30, 2019

There is a parking lot at this address, it is busy, but few spots are usually available.

How do I schedule an appointment to transfer deceased husband's payment to me?

Pamela Baptista | Aug 30, 2019
Ray Bagno | Aug 30, 2019

Call them

Lost my card Can I get one if I go to the office in person the same day?

Edurne Iturrioz | Aug 30, 2019
Frannie Torres | Aug 30, 2019

No. Takes 2 weeks to get it in the mail

I did not receive my 1099R, for 2018 to prepare my tax return. What is the fast way to request a copy ?

Susie Liu | Aug 30, 2019
Azeddine E | Aug 30, 2019

Call them this is a forum not the official website.

I plan on retiring 3/31/19 how soon do I need to file for social security I live it Ca. But moving to Nevada . Does it make a difference where I file?

Lynn Peirano | Aug 30, 2019
Azeddine E | Aug 30, 2019

Give them a call.

I need a s.s. replacement card, how do I get one? my search on line has not been satisfactory

Iole Intagliata | Aug 30, 2019
Tina Cich | Aug 30, 2019

You can request one online at www.socialsecurity.gov/myaccount or in person at a local social security office. You'll need to fill out the replacement form and provide a photo ID and proof of birth/citizenship with either a birth certificate/naturalization paperwork or a US Passport/passport card

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I'd like to make an appointment at the Walnut Creek Social Security office.

Darla Reitmeir | Aug 30, 2019
Azeddine E | Aug 30, 2019

You can also call them to schedule one.

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can I file for social security online or do I need to go to the office

Raenette Peacock | Aug 30, 2019
Joe Hill | Aug 30, 2019

Either

Is there an advisor available if you have been targeted by the "Unfair" Windfall Elimination Provision? Is it better to go to the office to make an appointment? I can't get help by calling.

Lynn Delaney | Aug 30, 2019
Azeddine E | Aug 30, 2019

Appointments will save you time. Schedule one.

What is needed to temporarily cancel Medicare benefits? I'm going back to work full time and will be taking the companies' benefits. Herb Meron

Herbert Meron | Aug 30, 2019
Azeddine E | Aug 30, 2019

You need to give them a call @ their 800 number.

My social security card does not match my birth certificate. I am having trouble getting an ID card at the DMV. I need to have you issue me a new social security card with my birth certificate name on it. what do you suggest? Rita Ann Fallon

A Google User | Aug 30, 2019
Santos Iraheta | Aug 30, 2019

Best thing to do is make an appointment with them or go nearest office and request a new card,you are allowed to have ten ayear..as per their limit.

We had a question about Medicare benefits and an agent called. How do I verify she is an agent. My phone said "scam alert" when she called? Can I give you her name?

Bonnie Antonini | Aug 30, 2019
Jesse White (Mighty whitey) | Aug 30, 2019

This is Jesse why ask me

Is this place open on Wednesday?

Shawnta S | Aug 30, 2019
Dennis LeRoy McFadden | Aug 30, 2019

I thing only untill noon you can check on the SSA website

How far is the Social Security office in Walnut Creek from the BART station?

David Rivera | Aug 30, 2018
Zee Jones | Aug 30, 2018

About two and half miles walking

How can i make an appointment online for my social security card?

Monique Coetser | Aug 30, 2018
Kathie Linville | Aug 30, 2018

Need new card

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