Neptune Society of Northern California

Category: Cremation service in Walnut Creek, California

Address: 1855 Olympic Blvd STE 110, Walnut Creek, CA 94596, USA

Phone: +19259445100

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Stacy S.

Jul 25, 2022

The Neptune Society handled the details of my father upon his passing expertly and with kindness. I am very pleased with how this difficult event was made smooth!

Sara Brandon

Jun 23, 2022

My mom and dad purchased their Neptune Society plan back in the late 1980s. When Dad died 6.5 years ago, we pulled out the old file and paperwork, hoping that it wouldn't be hard for them to locate the records. But we shouldn't have been concerned - everything was in their computer system, and the knowledgable and caring staff helped us through the entire process, with patience and genuine interest. So we knew, when Mom died a couple of months ago, that we'd be able to trust and count on them completely. Once again, the staff were warm and real and very efficient. We're so thankful for their services and their authenticity.

Janet Hammack

Apr 27, 2022

My husband and I made our final arrangements, with the Neptune Society, after both of our Parents had passed. We wanted our children not to bear that expense. Also to be able to honor both of our wishes. The woman who helped us, Sharon Lizotte. Is from the Walnut Creek office. She went out of her way to make sure all our questions were answered and helped us making our choices. All in all, it made a difficult decision easy and painless. Which gives us a great piece of mind.

Rachel Flores

Dec 22, 2021

Neptune provided a high sense of urgency on the day my loved one passed. The communication, and the overall experience was very professional and was easy to deal with considering what I had going on to begin with. I was very pleased with the service and I already have recommended Neptune to 2 individuals. Without a doubt, this has been the worst experience of my life and Neptune made the process seamless. Thank you, Neptune for making my experience a pleasant one.

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Questions & Answers

Can I plan my own cremation with remembrance and memorialization in advance?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, making plans in advance of the time of need ensures that your wishes will be known. Your family will not have the burden of guessing what you would have wanted or how much to spend.

Isnt cremation less expensive than traditional burial?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

There is a wide selection of choices and price ranges for cremation services and merchandise. As with traditional burial, your family will decide how much or how little to spend on a cremation service. If you choose to preplan and prefund your own plans, you can decide what cost is appropriate in advance of the time of need.

Are the services held before or after cremation?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Gatherings of any type (visitations, memorial services, etc.) can be held at your familys discretion. The gathering is a place and time for your family and friends to come together to celebrate special memories of your loved one and to support each other during your time of loss. Many choose to have a traditional service first, followed by the cremation. Others hold a memorial service at some point before or after the cremation.

What is involved in the cremation process?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Before cremation can take place, the attending physician or medical examiner must complete and sign the death certificate. All civil and medical authorities must issue all required permits. The next of kin or other authorized person must provide the authorization to cremate. Your funeral provider can assist you through this process to ensure that all necessary paperwork is completed and authorizations and permits are obtained. Regulations in many states also require that a certain number of hours transpire after the death occurs (usually 24 to 48 hours). After these conditions are met, the cremation takes place. Afterward, the cremated remains are placed in the urn your family selects.

Can we have a funeral if we are choosing cremation?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes. Cremation (like burial) is a separate event from the funeral or memorial service. Selecting cremation does not diminish the important need for some type of gathering that will honor and celebrate the life of your loved one. A service can be held either before or after the cremation has taken place. A family may choose to have a viewing prior to cremation or a service with or without the cremated remains (ashes) present.

Can we hold the memorial service somewhere other than a funeral home or chapel?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes. While funeral and memorial services have traditionally been held at churches, synagogues or funeral facilities, they can also take place at many other locations: a friend or family members home, parks, beaches, reception halls, golf courses or any other location your family wishes. You may also choose to and scatter your loved ones remains from our yacht, the Naiad, and have a gathering on board. In addition to the immediate event, you may also want to consider holding another memorial event at a future date. We can help arrange events at any time and in almost any location.

In the event of a death, what should the family do?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Always contact the proper authorities to notify them that a death has occurred. Then, please contact the Neptune Society at our toll-free number; we are prepared to respond to your call 24 hours a day, 7 days a week. Our professional team will help you every step of the way, starting with making the necessary arrangements and notifications to take your loved one into our care.

What methods may I use to pay for the services?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Funeral costs may be paid by check, VISA, MasterCard, American Express, Discover or an assignment of verified insurance benefits. Many families choose easy payment plans available through preplanning. This important decision can limit or eliminate the financial burden placed on a family when the death of a loved one occurs.

What is embalming and is it necessary before services are held?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Embalming is the temporary preservation of a persons remains using a chemical process. Most families choose embalming when a public viewing is planned as part of the service.

Who does the Neptune Society serve?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Members of the Neptune Society form a broad and diverse group. People from many different walks of lifedifferent faiths and philosophies, ethnic backgrounds and lifestyleshave joined the Neptune Society of Northern California for the simple purpose of letting loved ones know that, when their time comes, their choice is cremation.

What if I move after I prefund my arrangements?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

The Neptune Society has 11 locations throughout Northern California. Your prearranged services can be easily transferred to one of these providers should you move or wish to relocate your cremation services to another area.

Does the body have to be embalmed, even though it will be cremated?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

No, unless refrigeration is not available or you select embalming for a service with a formal viewing or visitation.

Do they accept walk-ins?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes. You can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.

What signatures are needed for a cremation?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society of Northern California walks you through every step, helping and guiding you through the process

Will Government Benefits cover the cost of cremation?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Neptune Society of Northern California helps families navigate government paperwork and determine available military and social security benefits for cremation costs.

Do you have a package deal to purchase multiple cremation packages?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

We do offer incentives for companion purchases.

Does Neptune Society of Northern California also handle the death certificate for the family?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, we handle the death certificate and copies of the certificate as needed.

I recently got a new credit card. How can I update my CC information?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

You can update your payment information under 'Manage My Account' at our customer service page

How can I go online to see my current payment plan for Neptune Society of Northern California cremation?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

You can see your account information under 'Manage My Account' at our customer service page

Are you open nights and weekends?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning

I do not have a copy of my contract with Neptune Society of Northern California. Can you supply me with a copy?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Please contact our Customer Service team as they will be more than happy to assist you with a copy of your contract.

If I use your prepaid cremation service will there be any additional fees or charges when I die?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

If you purchase a Pre-Arrangement Plan with us, there will be no additional fees or charges when the service is activated as long as your contract is paid in full. Additional charges only happen if your loved ones desire to purchase multiple Death Certificates, other URNs of their preference, or any other services that were not part of your purchased contract. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team as we will be more than happy to assist you

When the death occurs do we call the Neptune Society of Northern California or the local funeral director?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Simply call us and our staff will assist.

What services do they offer?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

We offer prepaid and immediate need cremation services.

When I pass away, who and where should someone call to have me picked up?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Have someone call our office and they will take care of everything

How long do I have to wait before receiving the ashes of a deceased person?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.

Can you still donate organs prior to cremation?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, you can still donate organs prior to cremation. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation

Can I get specific desires of my loved one who may pass away soon?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life

If Im cremated by Neptune Society, can I arrange for ashes to be placed in a cemetery? Or do I need to arrange through that cemetery?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, we will work with any cemetery for placing ashes

Is it possible to get some of my loved ones cremation remains and put into a piece of jewelry?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, we offer jewelry, urns, art glass and other keepsakes for cremation. You can see many of the options in person in our offices and/or see a number of the selections.

Would they send my ashes to my family in another state?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, we have travel options that cover nationwide.

Do they provide veteran cremation benefits?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Through the Veterans Administration, veterans may be eligible for the following benefits: Reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates

What urns do they have available?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

We have a wide range of beautiful and unique urns. Visit our website to check out our catalog

How much does basic cremation cost?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Cremation costs vary on a number of factors such as location, memorialization options, travel, etc. It is best to contact us for a quote

Do you provide services for disposing of ashes in the ocean?

Neptune Society of Northern California | Jan 31, 2022
Neptune Society of Northern California | Jan 31, 2022

Yes, we do offer Scattering at the Sea services. Please feel free to contact our customer service team or visit our website for more information

I have a No. California Contract with Neptune, recently moved to So . California , How do I update the information

Cathy Valenzuela | Aug 29, 2021
Neptune Society of Northern California | Aug 29, 2021

Hello Cathy, Simply visit this link and choose 'Update My Account' on the form at the bottom. Otherwise, you can call any of our offices. https://www.neptune-society.com/customer-service/ Thank you!

Is there a facility in Antioch CA?

Brian Abbott | Aug 30, 2018
Neptune Society of Northern California | Aug 29, 2021

Hello Brian, the Antioch area is serviced by our offices in Walnut Creek, Fairfield, Livermore and/or Stockton. Thank you.

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