Hilton Alexandria Mark Center

malisia.a greaves

Very nice hotel as far as appearance. However the cleanliness is NOT up to par. We saw a few rats and someone reported a roach in their room. All beds were not comfortable, and room sheets and towels were not 100% clean. The escalators and elevators kept malfunctioning, cause many of the guest to become injured. One was rushed to the hospital and has 24 stitches. The hotel was rated a 2 because the staff is friendly, but really wouldn't recommend the hotel, especially if you have a large group. You are better off staying at another hotel in the area. Parking is also very expensive along with staying in the hotel. You are paying for an unclean, understaffing, pest infested hotel. Prayerfully, they do a lot better in the future, but only go here if it's your resort!

Jessica Zheng

Overall was decent, nothing wrong during our stay. Staff was all friendly and sweet. Parking and breakfast are not free/included, they’ll charge the parking fee from the security deposit after your stay is over. We tried ordering room service and was told it was unavailable. We also asked about the pool hours but it was closed due to construction. Downfall was just the pool and service wasn’t available and as well as the parking and breakfast. Felt like there’s not much to offer for the hotel price I paid compared to other hotels I had’ve stayed before.

Jeffrey Hyde

Good room at a great price. It was a little noisy as we were there with some student groups. I also wish they’d provide housekeeping services daily, but those days may be long gone due to Covid. No real complaints though. I’d definitely stay here again.

Jasmine Hanonu

This is a beautiful hotel with amazing views and staff. Price is very competitive. The staff were very kind and welcoming. I only stayed one night, I checked in around 5pm and left at 8 the next morning, so because of my time restraints I chose not to go directly to staff to see if they could make things right. The bathroom was not properly cleaned. The sink had hair from a previous shave, and I had a towel that didn't seem clean either. We had a chaise in the room, but it had some stains on it. I am hoping this was just a fluke, because I would love to stay again. They also charge $17 for breakfast, but we left early to grab breakfast elsewhere. If it were for the disappointment with cleanliness,this would have been an easy 5 star review.