O'Reilly Auto Parts

Michael Pencak

Went into to grab a few items one of the staff seemed quite rude . There's plenty of other stores I will shop before going back to the Mchenry store.

Bernadette Simpson

Great, friendly employee!! Travis hit it right out of the park. Showed me my options, explained the differences, made good suggestions that even an amateur like me could understand. Will definitely be returning for any future business!!

dan zerbicki

customer service?whats that? yes exaclly what i asked them after 3 and a half weeks of run arounds and lies trying to order paint. one person has no clue whats going on so ask to speak to someone else ,they had no idea if they can even get it.its on your website heres the part numbers,says ill call you back 6 days later i call back,again no one has a clue what im talking about,says they will have to call me back.ok fine.30 hours later someone else calls and i have to start all over with what i want.says samething ,ill have to call you back.im done at this point.about 8 days later my wife calls asking just out of curiosity about the order, person says let me call you back of course 7 hours later she calls back and its the manager from the woodstock store says its ordered and will be here monday by 5 pm.ok great monday comes along and guess what? no call. wife calls on tuesday.manager says ill have to check on it ill call you back.really? how how hard is this? ok of course no call back, wife calls back tuesday afternoon and manager says no it was never shipped from new york.ups wont ship . ive bought a ton of paint online before all shipped with ups.we can look for another shipper. really?umm no you can keep it were done.

Tom Peck

Sarah was helpful from initial phone call to replacement of taillight bulb in less than 5 minutes! Extraordinary attitude and service! Thank you!