Novotny Sales Inc.

Shibumi Two

I have a relatively obscure Cub Cadet Zero Turn commercial mower that's probably 20+ years old...a model that they didn't build many of. Started searching the internet and calling local cub cadet dealers looking to replace a broken mower deck belt and came up with "a few days to a week"for a replacement belt. One place quoted $100 for a non OEM belt that "should probably work". I widened my search.area and found Novotny Sales. Called the parts department (Mark?) who knew right away what I was looking for and quoted a very good price. Went in and the belt was sitting on the counter ready to go. Mark took the old belt a did a quick double check to verify it was in fact the correct one. An extra step no one does anymore but something that could have saved me an hour of driving with the resulting frustration. Got home and the belt fit perfectly...fired up the mower and a second belt that runs the hydraulic pump snapped. Called Mark again and he had that belt as well. Went back and again the belt was waiting on the counter. Replacing this belt was a little more complicated than the deck belt and required disassembly of the clutch and brackets from the engine mount. I didnt have a maintenance manual and asked him offhand if dropping the clutch was necessary. He walked me through the procedure which turned out to be exactly as he said it would be...on a 20 year old mower of limited production build. Excellent product knowledge! I can't say enough good things about this company. Knowledgeable and friendly people, massive belt inventory, and very good pricing. A little extra driving but wont go anywhere else in the future for parts or when its time to buy our next mower.

Nancy Kruse

Great Service!!! I went in with my riding lawn mower, they fixed it on the spot! Great price also! Thanks guys!

Sharon Aguina

Super horrific customer service. Don't use the pool division if you want fair or courteous service. 4 years ago I worked and lived out-of-town, I filled out papers for the opening and put down a charge card and dropped this off when I was in town. This was a month or so ahead of time and then the opening always changes to different days. On a couple of occasions I was called for another card and gave it. The bill was paid immediately that moment. I have been a customer for over 20 years and my bill is paid with a zero balance. For the last 4 years I have paid my openings and closings ahead of time. I was told that paying ahead was store policy for everyone, and then told it was policy for everyone due to COVID. This week I went in and presented my card and was told I didn't have to pay ahead. The manager interrupted her trainee right in front of me and said that my account is different from other customers. When I asked why, she told me that it was because of the terrible problems that she had to call to me to get another card number. She did this in a confrontative way in front of staff and neighbors. Could this not have been handled in another way? The issue in giving the wrong card was 4 years go, and in the last 4 years I purchased a liner at $4,000, a pool heater at $3,700, a new filter at $1,200, and with the $1,500 a year I spent in openings, closings, and chemicals that totals $15,000. Isn't that business worth valuing? Certainly it was paid for UP FRONT! I was always polite and congenial, and never rude. Perhaps she could have talked to me about the issue instead of being told something that wasn't true. She could have taken me aside to discuss the issue in private. After 4 years of major purchases paid for upfront, she might have been respectful. While needing to call me for my charge card 4 yrs ago was inconvenient for the manager, it was not lack of paying the bill. I used to think of Novotny as pretty reliable and competent. But last year at the opening chemicals were dumped into the pool with my brand new liner and the liner turned white. When I expressed concern I was told that this was because not all the jets were turned on. Wasn't this to be done by those who opened the pool? I expressed concern that the new liner was damaged and I was told that it might shorten the life but would be alright in the short term. The brand new liner has bleached and brittle portions. Basic courtesy is just basic good business. I was treated in a marginalized way as judgemental and humiliating comments were made while other customers and the staff could hear. This issue was handled in a way that bears discrimination without being willing to put those policies in writing or even inform the customer. Now what I find really unbelievable, was that I sent my husband to Novotny to get a refund for the deposit I put down for the opening this year. The pool manager then continued to harass him and pretend that she couldn't get the card through to issue the refund to prove her own point and then called the owner to do it. Why would that occur? So uncalled for, no? Last time I checked, I am not employed by the pool manager and therefore am not obligated to meet her unspoken and unpublished protocols, endure unprovoked attacks, or put up with being demeaned or chewed out in front of others. This type of treatment while I'm pursuing my LEISURE ACTIVITY is absurd. However, there are many pool places around that will want this business and be willing to be courteous and provide appropriate customer service. It's just true that my $15,000 of upfront paid business in the last 4 years just did not deserve this type of treatment. This is hideous customer service. I am surprised by the owners' reply to this, because the concern is about handling matters in an honest and respectful way. I wrote the review to help customers and hope the store will consider revising the way they treat customers. Did I really not follow guidelines? Is what happened really stellar service? Modeling to young staff???

dtb305

Had the pool division close our pool this year. Per their contract we drained the pool to below the eye balls like we did the previous year. When we got the invoice we were charged $98 to drain the pool. Now keep in mind it was the same level as last year when they did not charge to drain. I spoke with Terri in the pool division who was rude and is not a rock star when it comes to customer service. She said she would have to ask the closer and get back to me. I waited a week for a call back and got none. Then i called again and spoke with Terri again who said the closer was on vacation and she would speak with him at end of the week. I called another week later and she was rude again. She said she would have to speak with him when he got back from vacation. Im sorry but waiting over 2 weeks for a reply is unacceptable. Eventually She rudely said she would refund the $98 but she'd be taking us "off her files". Fine. I guess a customer spending over $3k at your store is throwaway. We'll be going elsewhere in the future anyway.