Firestone Complete Auto Care

Mason Buckun

I don’t usually do reviews, but the sales manager and staff at this Firestone was super friendly, and very very fair. I took my car in because of overheating, could have been a slew of things a shop could have charged me for, and the sales manager assured me nothing was leaking and that a simple coolant flush should do the trick. Walked out spending way way WAY less then I thought. I’ll bring my whip back here again.

Gg Ww

Dan is the best mechanic so is Mr. Pace in the area I'm very grateful. All other staff is friendly and understanding, they take the time to listen and do the job right the 1st time

Jasmin Alvarez

Very disappointed, I had a great experience on the phone with a rep by the name of Adam. I go in for my scheduled appointment and there was a different rep helping me. I didn’t catch his name but my appointment ended up being a waste of time. They were estimating a wait time of about 3 hours and I can tell by this man’s attitude that waiting for the service was not in my best interest.. he was condescending despite me trying to reschedule since they were less than accommodating. He stated it would still take 2 hours once they can pull my vehicle in to just change out the tires. Well I ended up going to Discount Tire and they had all my tires replaced in 45 minutes. I pulled my vehicle in at 4:26pm (4 minutes before my 4:30 appointment) and drove out by 5:07pm. The service was phenomenal, I’d recommend Discount Tire down the street over Firestone.. never again!

Taylor Nelson

This Firestone location was so great and accommodating! I was down in Mchenry just visiting for the night and woke up to a flat tire. Most other tire centers were closed since it was a Sunday, so Firestone was my only option. The gentleman I was working with (can't remember his name) explained my options to me and let me know that the tires I needed were in stock. They were able to squeeze me in last minute after I explained my situation and that I needed to get back home to Milwaukee. Got my car towed to Firestone and within a few hours, I was on my way home!! This Firestone was a lifesaver that day!! Thank you!!