Firestone Complete Auto Care

Ross Woodley

I had my oil changed and tires rotated. I was called and told I had a nail in a tire and that it was not repairable. The price for a new tire was $260. I enquirer where the hole was and was told it was on the face of the tire. I was pretty sure that could be repaired from past experience. After saying it was too much it was mentioned I could get credit and if I shot some hoops I could get up to $75. What a crock I thought. I asked to have the spare tire put on, took the tire to be repaired in my neighborhood which cost $20. All trust in Firestone Pasadena has gone. I will discourage everyone I know from going there. They clearly want to write off people. Wort experience ever.

Jacq K

So happy I went here! The crew helped me pluck out a nail from my car tire, patched it, and did it all swiftly and with a smile. They were busy at day's end, so their really great customer service meant even more.

Lawrence Riesenbach

Very nice and good service. I was pleasantly surprised to find that they didn’t charge to remove a nail and patch our tire, as their policy is to not charge if they can repair it. I’d also tried Pep Boys across the street who were so frazzled and wanted me to leave the car for the whole day to do the same repair!

Chris Kurisu

Great guys. I was riding by on my electric unicycle and the battery just shot way down (must have been the cold weather). Anyway, I stopped in and asked if they would mind if I plugged in to get a bit of a charge. They said "no problem. There's a plug in the lounge or there's one back here". That's service. I just know they'd exhibit the same level of customer care if I was having my car worked on. Nice guys, thank you.