Buffalo Wild Wings

Jonze Williams

Usually, you guys have exceptional service but tonight it was not. First , I understand being understaffed, it’s not fun at all, but regardless I’m a customer and I deserve good service. My server tonight was Daniel. Now this review isn’t to talk down on him but to give him advice on what he can do better. For one , there was no hey, how are you, nothing. Then I asked for water before ordering my drink but he didn’t even acknowledge my table AT ALL. The whole time we were there and that’s unacceptable. The most that was done is he refilled my water after it being gone for about 5 minutes. Yes it was busy but everyone else seemed to be waited on besides me . Also, when it came time to pay I asked about my rewards and he ignored me. And whatever text to pay thing you guys have now should be handled better, didn’t ever send the text to my phone. Wasn’t asked if I needed to go boxes, no plates for my wings, nothing . I came out for a good time but I should’ve stayed home and saved my money.

Stephanie Murphy

I just ate at this restaurant. They said there was a 30 minute wait for a table when most of the tables at the dining area were empty as well as the bar section. There was not a lot of people in there so it wasn't like anyone was breaking down the door to get in there. Server "Daniel" was asked about how hot the spicy garlic wings were and he said they weren't really hot but they were super spicy. Forgot our coleslaw until after it was mentioned to him. Drink refills were almost when we got done and that was also something he had to be reminded of. Some of the wings were like bricks. Each time he came to the table we said thank you and he didn't respond at all. And asked for to go tea and he didn't get that. We couldn't wait. The whole experience was horrible and I will not eat here again. They need to train their front door staff and their wait staff better because rudeness is not acceptable on any of the levels I've mentioned.

Payam L

Long time BWW lover. Been to branches in tons of states. Very disappointed with service at this restaurant. I will start by saying that the food still tasted great. Otherwise: They brought my beer out with 1/3 of the cup empty (top holds the most, photo below) Told my server very casually and nicely and he immediately called the manager over without making the easy fix. Manager came out arguing about how their policy is to fill the cup only to that point. At this point you already lost a customer. Also that is disgraceful.. been to 1000 bars and restaurants and never had my cup be that empty. Then the guy brought the food without any dipping sauce and veggies. I ask the server about it and instead of bringing it out he says “you had to order it if you wanted it and walks away” Bdubs always brings those out and and if server isn’t going to automatically, they always ask if you want it. Lastly, they brought one person’s food about 20 minutes later than the other. With one of the appetizers arriving at the same time as the last meal. Overall terrible service. Not going back.

Bryce Jamison

It seems like all the Buffalo Wild Wings I've been to lately are the same. They have great wings and decent beer prices, but the service is terrible. I understand less than desirable service on a Saturday night, but I go on weekdays at like 2. It feels like the servers are mad you're there.