Action Urgent Care

David Goldhaber-Gordon

I am grateful that this urgent care location was open till 9 PM on Saturday night and was covered by my insurance. I brought my child in for a timely issue (ear infection) and I am satisfied that I got basically good diagnosis and advice -- along with a prescription for antibiotic ear drops. I would use Action Urgent Care again if I had no other option at the time I needed it. Why only 3 stars? It's an accumulation of small gaps in communication and customer service, that collectively made this a worse experience than several other urgent care sites I've visited over the past 2-3 years. 1. From 7:20 PM through when we finished at 9 PM not a single other patient entered the building, but we were left waiting for over an hour before being seen by a physician assistant. I understand that care providers could have been busy with other patients, but it would have been nice to have some communication about expectations. 2. I was told that all patients have to get COVID PCR tested as part of the process, which was fine with me. I was required to download an app to facilitate this, but wasn't told that right away (I'm not sure whether this delayed my child being seen by a care provider.) I had to upload photos of my insurance card twice, and type in the account numbers twice, for myself and my child (having already given that info at the desk.) This was annoying but not uncommon for such apps. But the app was buggy -- at some point it announced it was having problems and I should try again later. The person at the desk told me this was OK -- they had the info they needed to arrange insurance coverage. But then we were never asked to actually do the COVID test, even though my child asked the technician who took vitals whether the ear swab would be done by them or could be done by the child. 3. The physician assistant seemed to know how to diagnose an ear infection, and interacted fine with a tired child. I was pleased that they identified that it could be handled with antibiotic drops rather than systemic antibiotics. I asked what would be a good choice to deal with pain if necessary. They suggested tylenol or advil, and when I asked for dosage they suggested the "standard" 200 mg tylenol (my child is young but large for their age, and is comfortable taking pills.) When I got to the pharmacy, I found 200 mg is not a standard dose for tylenol, so I had to guess. The instructions given for using the ear drops were also very brief and somewhat incomplete, and nothing was provided in writing. My recollection of the instructions did not fully match the written instructions that came with the drops when I picked them up at the pharmacy. 4. I appreciated that they suggested setting up a time for a follow-up call. I did that before I left, but did not get a call. Then a day later than scheduled I got a call about the appointment I had "missed" (apparently it was supposed to be in-person.) I rescheduled for a phone appointment, which turned out to have to be zoom instead (OK, I understand HIPAA requirements) and it was useful, but I shouldn't have had to jump through all those hoops. 5. The technician said they would call in the prescription. I specified a particular 24-hour pharmacy. I asked how long they expected that to take, and the tech said it should be ready within 30 or at most 60 minutes. I asked whether I'd need to get to the pharmacy and request to have the prescription filled, and they said no, it should be done while I was en route. This led me to choose to stop and get food to give the pharmacy ample time to finish. Not surprisingly, I, and others who got on line to get prescriptions that were called in, were told "we're still working on it" when we got to the front of the line. It was done shortly after -- almost surely they hadn't started till I showed up. This is not really the fault of the Urgent Care, but they should give realistic rather than wishful answers about how real-time filling of prescriptions work. All-in-all, I got what I needed, but lack of clear communication was problematic.

Yichao Zhou

I reduce my rating to 1 star. My insurance company (should be good) told me the a large portion (2/3) of the lab tests ordered by this urgent care were unnecessary, experimental and thus not covered. Moreover, the original diagnosis I received is misleading. Their treatment masked the problem and I had to went to an emergency room for a proper diagnosis after I got a more serious symptom. Also beware that most of 5 stars are from COVID testing. --------- Original review: In the follow up appointment, the nurse told me that my lab results were not ready. I got basically no much new information, wasted my time, and they charged me for the visit. Why couldn't you call me beforehand? Be very careful, this kinda of things are also mentioned in other reviews. Two stars because the first visit feels good.

Tony Murillo

Went in because I had a inhome positive covid test and was having symptoms. Filled out paperwork on line and yet they said it didn’t show up in their system so had to go thru it all again. - their online system is not good Secondly the doctor came in and didnt exam me. I told him I thought I had pink Eye and felt like I had step throat and ear infection. He stood at the door didn’t even examine me. He just said he wild prescribe medications - and said they would do another test there. So the nurse came in and took another swab - 20 minutes later she walked in and said that their covid testing machine was down and not working. And they would have to send out for results. Unbelievable. When she came back to discharge me she said medications were sent to pharmacy and I asked about med for my eyes. And she said there wasn’t a prescription from doctor. Well I said doctor didn’t examine me. But can you get a prescription for my eyes. Finally I got that. The experience was a poor one. By the doctor not examining me and at least checking my ears and eyes - he made me feel like a leper cause I tested positive. This is not the first time their equipment has not worked and that they’ve been understaffed. The poor nurse had to manage the front desk and the patients.

Alana Wilson

The staff and doctors here are amazing and so helpful! I needed to find an urgent care that was open during the evenings and they gladly accepted my case without any wait. Everyone that works here is so welcoming and helped me resolve my medical issue immediately. Would definitely recommend this urgent care to a friend! :)