Carbon Health Urgent Care San Jose San Pedro Square

Teiyuri Aoshima

This was my first time at a Carbon health after seeing positive feedback from reviews and ads. Honestly, very friendly attitude from everyone and the place is super modern and clean. However, my two star review is largely due to the quality of care. I went in after having a really bad cough accompanied by chest tightness and burning. Was a same day appointment which I appreciated. The doctor who came in was nice and friendly but she made things seem very rushed. She read over the nurses notes and didn’t give me a chance to explain my symptoms but I did anyway when she caught a breath. But she honestly made me feel stupid for asking some of the questions I did. I AM NOT a doctor so obviously I don’t know what is going on with me and I came in because I was worried my coughing was the result of something serious. I felt like she brushed off my worries and even laughed when I asked if it could be something serious. I’ve had bronchitis before and was given antibiotics by a previous doctor when I asked if I needed them she immediately discounted it saying that antibiotics are never given for bronchitis and I probably had something else back then. Well excuse me that I didn’t go to medical school and didn’t know that… isn’t that why we pay ridiculous amount to see you doctors? The whole visit was less than 10min and i felt all I got out of it was you’re fine just take cough meds. I thought she would ask more questions or at least let me describe my concerns more. Or i don’t know a blood test? I get that as a doctor you probably see a lot of people and you know exactly what’s wrong but your patient does not. So when you patient is worried and trying to ask you questions, the least you can do is answer them seriously without brushing off their concerns and making it very obviously you’re just trying to see as many people as you can in a day to get the highest pay. Of all the walk in clinics I’ve been to, this was probably one of the worst experiences. You can tell a patient not to worry without making them feel stupid for asking questions that they have every right to ask in an appointment they are paying for

Daniil Burmashev

I got very positive end-to-end experience here for my kid urgent care case. A quick and professional response from the front desk. Nurse Kathie (I hope I recall her name correctly as I was in stress) helped us a lot and did a follow up later.

Danielle Dalechek

I wasn't feeling right and was able to book an appt sameday (the first available was within an hour). My care experience was excellent and I feel confident knowing I have a local option for quick health appt needs. Highly recommend!

Kristi Yang

Really nice doctors and nurses. The carbon health mobile app really made the entire experience smooth - whether it’s getting your covid testing results, getting prescription refills or consulting the doctor after the appointment. Non Covid testing walk-ins are accepted. Covid testing walk-ins might be available based on appointment cancellations.