Apple Willow Grove Park

Category: Electronics store in Willow Grove, Pennsylvania

Address: 2500 W Moreland Rd, Willow Grove, PA 19090, USA

Phone: +12153468160

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Nikolay Sizov

Jun 25, 2022

Lots of closed stores, mall is not maintained or cleaned. Whoever runs this mall doesn’t do good job.

Mohab A

May 10, 2022

I never really care enough to leave a review on anything, but I'm making an exception this time. I came in with my father to purchase an iPhone 13 Pro Max. I walked in, made an appointment. The person who was taking care of the purchase was extremely rude. My father is not a native English speaker and she was treating him like he was dumb. She was being extremely impatient with him and any questions he asked, she would answer with short tempered tone. I worked in retail in the past and I can understand what it's like to be asked too many questions by customers, but he was just asking very basic questions such as: How much would we be paying in total monthly after tax? what's the interest rate for financing? etc. It was really basic questions that any customers should be asking. He never even repeated a question. She also decided to leave us mid transaction and take her break. She handed us off to a fellow employee, but that person just ended up leaving us. I can deal with people being rude to me, but when it comes to my parents it really bothers me and I can't ever stand. I decided to leave and not buy anything.

Jackie Clifton

Mar 28, 2022

I went to this store when I was accidentally locked out of my iPhone. The two 20-something employees were impolite and showed little interest in helping me solve my problem. First I was asked, “So you mean you forgot your passcode?” in a patronizing manner, then they told me to “try it again and see.” Finally I was told to “just call Apple customer service.” How, exactly, was I supposed to call customer service when I couldn’t use my phone? No additional help from those two, nor any expression of regret that I would have to lose all of my files in a factory reset. They were patently unfriendly. I pressed for an appointment with their tech department and, with an eye-roll, was told to leave and come back in 10 minutes. I chose to let this pass, assuming they might have limitations on how many people could be in the store at one time due to COVID. In the end I went home and eventually was able to restore my phone via the online Apple support page. I know these things happen in this day and age, when we are so dependent on our devices for everything. But is that an excuse for discourtesy? My complaint is as much directed at the Apple Store as it is the rude employees. The store chose to hire them, after all.

Marina Marina

Sep 28, 2021

The most rude staff I have ever encountered. This is Apple?? Teach your girl at front who’s shoving masks in everyone’s face to at least say Hi and be polite. Your other staff who refused me returning an iPhone without an appointment, even though your site says “just walk in”. And I said I already initiated the return online, they would just need to take it. I drove an hour to get here. Seriously. Hire better.

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Questions & Answers

My iPhone was stolen and I can’t track it because it says it’s locked and will only send the verification code to the trusted number (which is the phone that was stolen) If I come in is there anyway that you could help me track the phone?

R C | Aug 28, 2018
Nancy Rodriguez | Jan 29, 2022

If u have an I pad and is sink with ur phone u can locate it

If I come in as a walk-in what are my chances of being g helped

Dw Counts | Aug 28, 2018
Noah Allen | Aug 28, 2018

I think it depends on what you're looking for.

Does anyone know if the stores are doing walk-in appointments at all during COVID?

Dave Barman | Aug 27, 2021
Leslie Mallory | Aug 27, 2021

Only for at&t. The rest shop as you like as long as the amount of people in the stores doesn't exceed recommended covid requirements.

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Do you guys unlock locked iclouds?

jada jackson | Aug 28, 2019
Erson Notarealp | Aug 27, 2021

You'll need to unlock it - search for "account recovery" in google

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Is the iPhone taxed 8% or is it tax-free? Thanks!

Apple Chan | Aug 27, 2020
Nick Mendoza | Aug 27, 2020

It's 6% taxed since it's out of city limits. The best place to go that's close for untaxed purchases would be Wilmington Delaware, their local apple store

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Do I need an appointment to get help with my phone

lisa thomson | Aug 28, 2018
Stewart Levine | Aug 28, 2018

It helps, however there are times earlier or later in the day when you can walk in

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Can I take video and photos from Apple watch 3 series

Arun Shroff | Aug 28, 2018
Sudipta Mukherjee | Aug 28, 2018

You can operate camera for still photo or video recording from apple watch 3. But apple watch does not have a camera. But the built in app help you to operate iphone camera remotely. Hope this help.

Do I have to go to the Apple Store to enable my Apple ID?

Elena Santiago | Aug 28, 2018
Noah Allen | Aug 28, 2018

I did not have to. I created the ID at home while I was setting up my computer.

I purschased updated Heads up game and Is not on my IPad. Can I bring it in ? senior brain;)

Ginny Deleon | May 29, 2022
Axel Rod | May 29, 2022

Any purchase made with a recipe will be honored. Go back and get what you paid for. Electricnics has a warranty. Usually posted 7 to 14 days. Law is 30 days on everything unless posted. As Is.

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My front is cracked > what does it cost to replace. no warranty:(

Ginny Deleon | May 29, 2022
Axel Rod | May 29, 2022

Shop around. Found a place who repair for $80. Not that complicated to replace these screens. Make some phone calls or stop into your local phone repair shops.

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what value is the iPhone 12 pro Max and 13 pro Max 128g?

Cassio Lima | Apr 29, 2022
Neal Mehta | Apr 29, 2022

13 pro max about $1200 plus tax or higher. 12 pro max about $100 cheaper then 13 pro max.

How do I get an appointmen

Robert Zitin | Apr 29, 2022
timothy vogel | Apr 29, 2022

You can either make an appointment via the apple website or walk in to make an appointment

My Ipad screen keeps going blurry and distorted . You can not see anything on the screen. I also cannot shutdown. Can this be fixed?

Mark Massa | Mar 30, 2022
Andrew Domocase | Mar 30, 2022

Yes either by a tech store your area or at the Apple Store.

Are you taking walk ins

Cheryl Hurley | Aug 27, 2021
Hooman Mobasser | Aug 27, 2021

Yes you can walk in. Just make sure to approach an available rep with your name and info. They will reach out to you when ready.

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If I purchase an I Pad from your Willow Grove Pa store, can they sent it to My grandson for his birthday, in NY state ?

James Lee SR | Aug 27, 2021
Chilly Willy | Aug 27, 2021

I'm sure they could. I think it would be easier if you just ordered it online and had it shipped to his house. Also they can engrave it for you before they ship it out if you order it directly from apple. It would be less of a headache in my opinion if you did it that way. I have not had very good customer service experiences at that store. So that's my opinion. Someone else might disagree but I personally wouldn't go there for anything ever again.

can you change a swollen battery in the store?

Maureen Malone | Aug 27, 2021
Daniel Shannon | Aug 27, 2021

Not sure I would check web site or call help desk

My Ipad screen is shattered can I get it replaced or repaired

Kathy McKee | Aug 27, 2021
Edward Klein | Aug 27, 2021

Yes

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What are the Covid safety practices like here?

Anonymous | Aug 27, 2022
Rick Gillen | Aug 27, 2021

I never heard of apple grove park

Iphone has black screen, white spiral. have held on/off button etc but cannot get rid of same screen

beatrice cromwell | Aug 27, 2021
Brilzen Varghese | Aug 27, 2021

Make an appointment online seek advice from a genius bar associate locate.apple.com

My IPHONE X is flashing a green screen? What to do?

Suzy Moore | Aug 27, 2021
Jeanette' Weissman | Aug 27, 2021

Try restarting the phone. If the issue persists, you can take your phone to the Apple Store or Apple Authorized Service provider. You can book an appointment on getsupport.apple.com or use the Apple Support app.

I want "ink to math" in Onenote for my IMac. I have microsoft office from Temple University. Is this available?

Nina Edelman | Aug 27, 2020
Mark Rein | Aug 27, 2020

Horrible customer service

Does Apple upload existing data from old iphone when new iphone is purchased?

Mike Sykes | Aug 27, 2020
Thomas Kielbasinski | Aug 27, 2020

Yes

Are you open in the mall now? Were is the Apple store located, in the mall?

Sharon Watkins | Aug 27, 2020
Thomas Kielbasinski | Aug 27, 2020

No by yard side parking outside

How do I make an appointment at Willow Grove?

Scott Killinger | Aug 27, 2020
David Bauer | Aug 27, 2020

Call or stop in

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My iPhone 6 charger port broke is this something you can fix? One of the pins is bent

William Fielder | Aug 27, 2020
Darryl Newman (Cass) | Aug 27, 2020

Yes if it's an apple product

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I have a MacBook Air and recently It is telling me that My computer has picked up three virouses, Wha Can I do about it?

Demetrios Karambelas | Aug 27, 2020
Eugene Morton | Aug 27, 2020

Go to Apple store

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Can I make an appointment to come in

Lucinda Sowah | Aug 27, 2020
Sonya Edwards | Aug 27, 2020

Yes but u should go early & they r pretty quick to assist you😁

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My iPhone 4s has been locked for years. How do I get it open?

Brian Swartz | Aug 28, 2019
OB Carter | Aug 28, 2019

There is an apple store in the mall

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Does apple store in willow grove pa sell key locater

laura Hackman | Aug 28, 2019
Ahmed Jumaa | Aug 28, 2019

Yes they do

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Do I need to go to the store to swap a device for AirPods? Or Can I do it online and get the AirPods by Tomorrow for a present for a family member

madi e | Aug 28, 2019
Barbara Evans | Aug 28, 2019

Not sure, call the store.

How do I make Apple Store appointment for a new battery

Michael Duncan | Aug 28, 2019
Sandro Polanco | Aug 28, 2019

In Apple website

Do you cell older/refurbished Phones for discounted prices? I'm 79 and this would be my first iPhone so I'm looking for something basic and less expensive.

Curt Conn | Aug 28, 2019
Javed Mohammed | Aug 28, 2019

Curt if your looking for older devices a great resource would be swappa https://swappa.com/buy/apple-iphone-7

Is it possible to get your phone battary replaced? And if so, how much does it cost

Brooke Swartley | Aug 28, 2019
david gold | Aug 28, 2019

Call store

do you have iPad pro 11" or 12.9" in stock?

A Google User | Aug 28, 2019
Ethan Weiss | Aug 28, 2019

I was there last week and they did. Hope that helps!

Can I sell my Apple mackbook at a Apple store

Jay Pee | Aug 28, 2019
Marcin Kornas | Aug 28, 2019

No.

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How long will it take to fix I phone x broken screen if I have an appointment?

Krishna Sai | Aug 28, 2019
Bory B | Aug 28, 2019

Is the Penn

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How much is an iphone 7 home button replacement?

William Wunder | Aug 28, 2018
Thompson JT | Aug 28, 2018

Don't know the prices for stuff like that myself. I will say that the 7 is doomed with cellular reception issues. Google the iPhone 7 searching for network issue. You'll find all sorts of people with the issue and home remedies. Eventually you'll find an actual 1 year extension on your warranty to fix the issue by Apple, which is what I went there for. Its a known issue they're keeping quiet for every 7 sold in the USA and other countries. They make you go through a whole exercise of a factory reset claiming it will fix the issue, but it didn't. And when it didn't, they wrote me up to fix it like it was a mechanic writing up an oil change. They know the exact issue and don't even argue once you've tried the factory reset. Get that and your button fixed at the same time. They'll probably charge you for the button, but maybe not.

I received a message to call a number ,supposedly an apple number to eliminate a virus that will steal valuable info?? Is this a scam??

Bill Travitz | Aug 28, 2018
Robert Greenberg | Aug 28, 2018

Sounds like it.

My phone is bent, I only had it for 4 months and the battery acts funny and the camera won’t work. Will you guys fix this??

Wendy Almonte | Aug 28, 2018
Ron Pankowitz | Aug 28, 2018

Hoy dod your phone get bent in the first place?

Can you fix a iPhone 7 camera that is cracked

Garrett Bostock | Aug 28, 2018
James Williams Q | Aug 28, 2018

I'm not sure about that! You'll probably have to contact Apple directly

How long of a wait is it to get a screen replaced at the Willowgrove mall store on my iPhone 6s

Jeffrey Marshall | Aug 28, 2018
Tom Kaden | Aug 28, 2018

Do yourself a favor take it somewhere else.

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