Aaron's

bekka hritz

Very irritated. I bought our washer through Aaron's last year & had no issues- this time, it's been nothing short of a nightmare. I visited in-store & was sold on a couch by a girl that was helpful, except she failed to mention that they didn't actually have the couch in New condition, only used, so I'd have to order it. She placed the order, told me they had a zero-down promo going on (which is 90% of why I was sold on it), and told me it would be in the following week. A week went by, I never heard anything. I had to personally call this place multiple times for updates on the couch I bought.. the first time, after a week went by, I was told they 'forgot to put it on the truck'.. the second & third weeks, I was told it's backordered. Every single week I've been calling, I get the same answer of "it *should* be in by the end of the week, if not, then next week". It's been almost 4 weeks now & I have never ONCE gotten a call from aarons, I've had to do 100% of the correspondence. Awful customer service. Also, they told me they had to speak to the manager about being able to honor the zero-dollar down promo, even though this was not my fault at all, and I only bought the couch because of that deal.

Samantha Baker (Sam)

Since Tony left there the place is going down the drain because my mom's chair is broke and they wouldn't even give her a replacement until the old one gets fixed and yet they had one in the truck when they came to look at her chair and said they would loan it to her but didn't.

Diane Granger

I have a couch from there I have had it for 2 months now it’s an Electric recliner couch when it was delivered the cord was not with it so we can not use the reclining I am paying 1200 for this I have called about the cord many of times and they keep giving me a run around they keep changing me ever week but can not give me the cord ever excuse but me getting the cord for my couch now ever time I call to talk to the manager he never there I have called General management phone they have not even called me back give me a ticket number but it meant nothing this is total poor Service please safe yourself the hassle I have told them several times to please come and get this couch and they will not I now have to stop payment and that means canceling my credit card and then I have to get another one and start everything all over again with all my banking it is going to be a total pain but I have to do it so please thinking about shopping at Aaron‘s there are other places that can help you very very dissatisfied I only gave a one star because I had to in order to leave a comment and I so the couch is nice if I could use it fully

Ralph Strickland

I cannot say enough positive things about how my wife and I were treated! The sales lady, Kathy, went above and beyond with us - she listened first and foremost. Seldom do we find someone involved in customer service willing to take the time to consider everything that we're communicating. Kathy listened to us, took our challenges into account and came up with a solution that worked for both our physical limitations and our wallet!