computer zone

Linda Kelly

Moved to Santa Cruz and the next day, we went into self-imposed quarantine. Couldn't find the power cord to my machine. Called Computer Zone and they had one ready for me when I arrived. Great job and thanks, guys.

Joseph Stewart

Waist of time. I waited for a week for them to order a supposedly new replacement part for my phone, which turned out to be defective. They refused to refund me until I left a bad review, then insisted that I take the bad review down before they would issue a refund. In contrast, I just called ClickAway, where I have had great experiences in the past. Turns out ClickAway charges less for the same job and they are able to to obtain the part in 2-3 days instead of waiting a week.

Claire

The two stars are for Michael, the guy with the beard, as a credit to his friendliness and professionalism. I brought my beloved server tower here to sell, while I can understand repairs are higher priority than purchases, I was hoping for a more cut and dry experience rather than waiting around on Craigslist or whatnot. Well, Kavin seems like he could not be bothered making decisions nor giving his staff decision making power all while being a pretty hands off owner. I haven't seen or spoken to him directly, but shortly after bringing in my tower he "went out of town" and wouldn't be expected back for a week or two. They wouldn't be able to make me an offer until his return. If you don't want to be bothered making decisions, let your staff take initiative and trust their judgement. After waiting a week I hadn't heard anything - and having called in after half a week - I was expecting the worst based on other reviews, but after some misdirected anger toward Michael, they did indeed still have my tower and understood if I'd prefer to take my business elsewhere. It's a shame because I enjoy supporting small businesses and would prefer to have had us both mutually benefited from my business there.

Davy Junior

I brought my laptop to these crooks. I should have listened to the other reviews claiming these people as thieves that take advantage of peoples ignorance with technology. My laptop would not power on. They claimed they were 40.00 per hour and they were running a special on such cases as these. They said it would take five hours to take the machine apart. That's $200.00. I had a bad feeling about the whole deal and wanted a second opinion. I called Santa Cruz Digital Solutions and the technician there had me loosen one screw on the back of the laptop and there I found a small reset switch. Pushed the button and the laptop is fine. This company is $80.00 per hour and know what they are doing. Why are Computer Zone's rates 40 an hour? Because they are low life crooks. They have inexperienced kids working here and in the end you will pay through your teeth. Advise. STAY AWAY. PERIOD.