Grand Central Vac

Category: Vacuum cleaner store

Address: 1838 Riverdale St, West Springfield, MA 01089, USA

Phone: +14137333333

Reviews

JL

Jul 25, 2021

I just bought a new central vacuum unit to replace an old one which finally died after 40 years of use. I called the two suppliers in my area (greater Springfield, MA area) and one told me I’d have to bring the old unit in because there could be compatibility issues, and therefore they’d try to replace the motor. That seemed odd to me plus I didn’t want to fix my old unit, which has a dirt can and a cloth filter. I disliked both as dirt/dust always flies into the air when emptying the dirt can or cleaning the filter…messy. I also called Grand Central Vac in West Springfield and spoke with Dan. He never questioned compatibility issues etc., and I visited the store to discuss my options. Dan guided me immediately to a unit after we discussed square footage of my home and my preferences. I definitely preferred a central vacuum unit with a disposable bag, preferring to pay for the bags vs dealing with emptying a dirt can. I wanted to replace my tool kit as well, so he explained the options, I made my choice and scheduled an appointment for the install of the new unit. That went great. My new vac works perfectly and I found Dan easy to work with, knowledgeable and helpful. I feel he cares about his business and works well with customers honestly and fairly. He has what’s often lacking today—good old fashioned customer service skills. Will never again call or consider using that other company in my area which installs central vacs. Dan and Grand Central Vac is the one!

Gail Noe

Feb 24, 2020

Excellent service. Extremely helpful. Great supply of needs for central vacuum

JhAc

Mar 30, 2019

Had problem with old central vac. Called Grand Central and spoke to Dan who was tremendously helpful and courteous. He went thru possible problems and solutions and pricing. Will definitely purchase new vac from them in near future. Hard to find such excellent customer service now a days!

me

Jan 21, 2019

We had a central vacuum system installed and the experience was top-notch from start to finish. The salesman was not pushy and very informative. We took our time making our choice on which unit and were able to get installation within a week. Matt the installer was excellent, efficient, clean and kept us posted throughout the process. I would highly recommend this company to anyone.

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Questions & Answers

I have an electric Eufy vacuum relatively new less than a year old that just stopped running while being used is fully charged. Is that something you think you can help me with. Thank you

Brian Dearden | Jan 28, 2022
Grand Central Vac | Jan 28, 2022

Hi Brian, No clue what a Eufy vac is yet if NOT a central vac then not able to help you

My central vac system shuts down after a minute or so. Then it starts back up on it's own. Could it be the motor overheating?

Paul Bonatakis | Aug 26, 2021
Grand Central Vac | Aug 26, 2021

extremely doubtful as would assume loss of 24 volt continuity keeping the relay engaged for the motor to run. If you have a hose with an on/off switch would consider that suspect? Way to determine is jump the low volt contacts on side of unit (leaving valve or tubing open so not run with no air flow) and if not cut off verifies external wiring or hose issue.

We bought a house 3 years ago and its piped for central vac but we don't have any thing else. Is this something you would be willing to come out and look at to provide us with a quote....to complete the job

Christina Roy | Aug 27, 2019
Grand Central Vac | Aug 27, 2019

Hi, If piped for it really no reason to come out..just need you advise # of valves and if tubing in basement run to a power unit location? Why not either call the office Mon-Friday 10-4 or feel free to stop in to try all of the systems and view the numerous accessories. Have nice rest of your weekend. Dan

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