Best Western Plus Island Palms Hotel & Marina

Joy Liu

I requested an earlier check in and they were nice to honor my request. The studio room was very spacious and our room opens to the marina and has windows with the marina view. The hot tub and swimming pool area next to the marina was very beautiful and relaxing. You really feel like you are on a vacation here. Lovely hotel! Hope to return in the future.

Aleisha Kraske

First, the staff here is excellent, that alone makes me want to come back. They are kind, friendly, accommodating when they can be, and very helpful. The place is quiet, has great amenities, and is clean. There are a few areas that need some improvement, for starters the fire show was nice, but it was poorly planned. At the beginning of the show, the performer had to stop to rush to the gate to tell a guest they couldn't enter through that way. The hotel should have already had that area roped off or locked to get people from entering. Second, the area the performer was dancing in (with fire) was wet from the pool water and she almost slipped multiple times, they should have roped it off well before the show to ensure her safety. The fire dancer is a good idea but it was poorly executed. Next the sliding blinds in the marina rooms are really sticky/dirty at least our room was and need to be cleaned between guests. There were some people smoking pot in the pool area around kids and I wish the hotel would have checked in on the pools more frequently. Easy enough fix, we went to the other pool as this hotel has two. Other than that, this place was super nice to stay in and we will likely stay again when in the area.

Juleen Keller

We loved the location. The in-house restaurant was a little expensive for our tastes. We found a nice little local restaurant/bar about a half mile away, good food, good prices. We paid for parking, but on most nights we had to wait for a spot to open up, park in the loading zone, or park on the other end. The family above was heavy footed, we could hear the children running most nights. During these Covid times housekeeping is on request only, but we had no problem requesting clean towels. The outdoor pool was warm, and clean. We will stay here again, but request a Marina view.

Hailie Easley

Fabulous hotel. The staff is wonderful, friendly and helpful. Shout-out to Clinton - super accommodating to us on our stay making sure we had a bay view for our room. Rooms were clean, comfortable and inviting. A bit older, but very cozy. Did not hear anything between walls which is a massive plus. Amenities are plentiful and nice. The whole area is clean and taken care of. It was overall inviting, especially with the pleasant staff, which made me want to stay here. Also, right by the water is fantastic. Special find and cannot wait to stay here again in the future.