Parking Violations Bureau Van Nuys

Ebru Cansu

This is to help people who might be in same situation. Got my car towed because of expired registration. I paid the registration fee when it was due but I was missing smog check (Hello catalytic converter theft). I checked online wherever I can find which papers/documents I would need for car release but I didn't see anything for my specific situation. (Tried calling here, automated menu only) I thought "the incomplete registration" paper I got back from DMV (by mail) when I paid the registration would be enough to prove my situation. Turns out it's not. They sent me to DMV get INCOMPLETE REGISTRATION FORM and VEHICLE MOVING PERMIT (they also need your ID, the owner's). Going to DMV to get these papers took me another hour which made me miss the tow lot's business hours, I ended up paying for 1 more day because of all this. Once you have your papers, they give you the slip (release form) very quick. Have to wear a mask and show vaccine card. They only allow like 2 people inside but I never waited long. 2 stars for LA DOT/parking department not putting this information online which could save me time and money.

Sandra Carrillo

Horrible experience Joselyn was really rude didn't want to bother to listen. God bless her and keep the good work with this county employees.

Gabrielita Rodriguez

The worst customer service, EVER!! Every time I would try to speak the clerk would cut me off. Very short with their answers like if I owed THEM money.Horrible horrible service not sure why it is still open. They seriously need some costumer see training.

Pat B

Wow! What an experience at the LADOT Parking Violations Bureau; Public Service Center. Maggie helped me out today and did she ever help me. Kind, sweet and Super Customer Service Oriented! Wouldn't mind getting another parking violation Just to come back and deal directly with them! A++++