Firestone Complete Auto Care

Andrew

Terrible customer service. Booked an appointment online only to be told they don't have those tires in stock and to get tires would be an additional 400 dollars. Oh yeah and magically none of the other stores had those tires in stock either. AVOID AT ALL COSTS

Erik Nilson

NEVER USE THIS LOCATION. They didn't properly torque one of my lower A-arm bolts after loosening it for an alignment, spec is around 143 ft lbs and it wasn't even tightened to 80 ft lbs. This led to a broken pin which they didn't have the skills to replace. I was able to find the part and replace it in my driveway, on my own dime of course. The worst part is that they ruined my tires in the process. In general, they denied everything and tried to send me on my way. What a shoddy place, never using Firestone again. Edit: I emailed the address below and it's been 2 months and still no response. It seems as though it's just a way for them to publicly look like they're taking care of their customers when in fact they're not doing anything.

Edward Bucsa

Cheap tire installation, however when I had to remove the tire because it was flat I couldn’t take it off. Had to wait on the side of the road for my dad to use a specialized tool just to take off the lug nuts. They were over-tightened. Technicians obviously have no idea what they’re doing. Never going again.

Mike Newton

Have used this Firestone location a couple of times now for alignment work. Always prompt service and good explanations of before and after results.