Chrysler Jeep Dodge Ram Service

Category: Car repair and maintenance in Vancouver, Washington

Address: 3517 NE Auto Mall Dr Suite A, Vancouver, WA 98662, USA

Phone: +13606051544

Opening hours

Sunday: Closed

Monday: 7AM–6PM

Tuesday: 7AM–6PM

Wednesday: 7AM–6PM

Thursday: 7AM–6PM

Friday: 7AM–6PM

Saturday: 7AM–6PM

Reviews

Christopher

Nov 3, 2021

They sent me an email that asked me to write a review after my service. I had an oil change performed on my Ram Pickup that I had purchased prior to moving to this area. They handled that with no problem. I had also asked them to checkout why the transmission was acting up and seemed to be searching for gears that made it a jerky ride. They said that nothing was wrong... They then changed my air filter and cabin filter for $125.00 55 dollars a piece for "labor" never having that done again... They also would not give me a ride home while I waited although it says they would use lyft for customers, I do live 20 mins away which I thought "ok I get it" but after ubering myself there and back I heard a guy getting a ride into Camas... guess you need to spend more to get better service. Overall it was ok, but probably not going back.

Marji Jergentz

Feb 10, 2021

Jeff Roberts is our service advisor. He is always very professional, straightforward and honest. He gets our cars in quickly and treats us very professionally. He makes sure we are comfortable while waiting for a short service. The entire team is friendly fast and efficient. We are always treated with respect and know what to expect.

Kristin Hernandez

Feb 3, 2021

Crystal is super helpful. Goes above and beyond to make my appointment not a stress or burden. Is really good at following up on my vehicle care but not pestering me! I appreciate her professionalism & caring manner! Will continue to come here if their employees are all “Crystal’s”

ericv747

Feb 3, 2021

Oh my was Crystal the best person to deal with at your dealership. She helped me with everything i need so professionally, with such a amazing experience.You have to give this woman a raise she deserves it with all the hard work i saw her putting in to help me out. I am definitely coming back to her and recommending all my friends and family to do the same. If i could give her more than 5 stars I would!

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Questions & Answers

Do you service all makes and models?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Yes we do!

What all gets done or checked when you drop off a car for an oil change?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

When you get your oil changed you should have a multipoint inspection, the oil and filter changed and fluids topped off as well.

Do you offer financing for service?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Yes we do! We offer flexible monthly payments on the service of your vehicle.

Is the Service deptartment open on Saturdays?

Kristy Johnson | Aug 18, 2019
Chrysler Jeep Dodge Ram Service | Aug 18, 2019

Yes, we are open on Saturdays from 7:00am to 6:00pm

Should I buy a Gas or Diesel truck?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

The U.S. Department of Energy says that diesel engines offer from 30% to 35% greater fuel economy than comparable gasoline engines. They are, however, much more expensive to acquire in the first place. Also, diesel engines are more expensive to maintain and the fuel costs more. Unless you are driving many more miles over the life your truck, gasoline engines offer the best balance of longevity, cost, and environmental impact for most of our customers.

Do you have any AWD sedans?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Dodge Challenger SXT and GT. Dodge Charger SXT and GT. Chrysler 300 Touring, Touring L, S, and limited.

Is the diesel engine going to be available in the Grand Cherokee and 1500's?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Yes! It is projected that the diesel engines will be available for ordering again in 2020.

Do I need to service at Dick Hannah Chrysler Jeep Dodge Ram to keep the Lifetime Limited Warranty valid?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Simple answer is no. You can have it serviced at any licensed repair facilities from coast to coast.

What is Jeep's "sport mode"?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Sport mode tightens up the steering, sharpens the throttle response, and adjusts the shift points, holding gears for longer on automatic transmissions.

What are you doing to keep customers safe?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Dick Hannah Dealerships has made modifications to our operations. Social Distancing protocols are in place per guidelines. Signage and floor decals help to ensure all people maintain appropriate distance. • All staff members are wearing masks when dealing with the public. • Plastic barriers have been installed, where appropriate. • Additional hand sanitizer stations are installed • All vehicle touch-surfaces such as door handles, steering wheels, etc., are being sanitized • All employees are instructed on sanitizing their own work spaces. • Our cleaning staff is being extra diligent and using industrial-grade products. We have reiterated with all of our employees the importance of washing their hands thoroughly, and using hand sanitizer when necessary. Any employees who feel ill or show symptoms will be required to stay home. For more information, check out this video: https://www.youtube.com/watch?v=eLzlBD6zwbA

Do I need an appointment to get my vehicle serviced?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

For a simple oil change we offer express however for recalls and more extensive services we recommend that you do make an appointment.

What are my options for a rental vehicle?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

We do offer rental vehicles for 35.00 per day. Some service contracts and insurance companies will also cover a certain number of days for you. Although we try to provide a rental vehicle for you when your vehicle is still under factory under warranty, there are times that we are unable to accommodate this due to volume. We will do everything we can to limit these situations.

I have a Canadian vehicle, does my warranty cover it here in the U.S?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Only recalls are covered for Canadian vehicles.

Is it true that you will beat ANY tire price?

Chrysler Jeep Dodge Ram Service | Aug 17, 2020
Chrysler Jeep Dodge Ram Service | Aug 17, 2020

Yes that is true. As long as it is the same make, model and size of tire and the quote is from one of our competitors, we will beat it!

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