Arby's

Coach Damarus Moton

I usually love Arby's but this weekend Saturday. It was bad. They forgot 3 of my roast beef sandwiches. The fries was burnt and they were out of mozzarella sticks. And the drive thru was around 25 min long. It was really bad. 6/2 It was better this time but the new Burger 🍔 wasn't that good. It was dry and only had one piece of bacon on my sandwich.

Carolyn Pierce

Lunch yesterday. Chicken salad delicious! But I ordered it on toasted bread and it was not. Also had to go back and ask for a knife because it was not cut in half. Girl behind the counter said they couldn't cut it because it contains nuts which are a choking hazard. I had to keep from laughing. I was just seriously annoyed at her blatant stupidity and told her nuts are a chocking hazard FOR CHILDREN whether the sandwich is whole or cut! And I don't know how this location got an inspection score of 100 last November given that the floor is disgustingly sticky, so much so that every customer squeaks from their shoes sticking to it when walking. Also, there were at least 5 people (teens?) working behind the counter, we were the only 2 customers, yet almost every table was dirty. I later saw the only older adult present cleaning the tables.

Amanda Allen

I can’t review the food because I didn’t receive any. This review is about having mobile ordering open while the store is not. The hours listed here ARE NOT CORRECT. Their website will still allow you to place an order even after they are closed and they will not refund you. I placed a mobile order from this Arby’s on 3/7/22 around 10:15 pm. Their website listed them as open, and their website allowed me to place the order. The hours on google maps were listed as open as well. When I got there ten minutes later they had long since been closed for the night. I contacted someone in customer service the next day via their online contact form and they got back with me on 3/11 stating he could not refund my card because it was a “non reloadable visa gift card.” I used my visa debit card. I have gotten many refunds to this card. He offered me a gift card. I have no desire to return to Arby’s after this incident so I said no thanks, and that he needed to try to refund my money again. No response. It has been over 3 weeks since I’ve heard anything. I called customer service this morning and the woman I spoke with told me that she couldn’t do anything because the case was already started but if they’re not doing anything about it for over 3 weeks then I don’t know what else to do. This is obviously a problem if you’re not going to change your hours to when you’re open. It shouldn’t be that hard to shut off mobile ordering if you’re not open. I need someone to contact me because clearly nothing else I’ve tried is working

That Dotson Dude

Only reason for two stars is that the food WAS the right order, and it wasn't bad, but as for the customer service, that was another thing...whoever was working the intercom was saucy, rude, and obviously didn't have any good communication skills. Acted incredulous that I asked for some extra barbecue sauce. If you want customers to come back, maybe you should try harder to treat your customers with some respect.