Paw Commons Pet Resort

Elise Curry

My dog had her 4 hour evaluation visit and passed with flying colors. The place is friendly and clean. I will book her for lodging and grooming next.

Daniela Ibarra Ugarte

My husband and I absolutely loved Paw Commons in Hillcrest. The staff was very friendly and kind not only with our dog but with us. Our dog had a great time and made lots of new friends. She loved doggie daycare. At first we did hesitate due to the prices, however, after speaking with the staff and watching our girl have fun we felt there was no better place.

Cory DeSpain

I boarded my 3 year old dog from Aug 6th to Aug 11th as I was going to be gone for a wedding. The staff seemed very nice and the dogs seemed to be friendly. This being my first time boarding I was very nervous but the staff made me feel comfortable. I purchased the premium pass so my dog could play all day and would hopefully not be as depressed. I checked the camera several times and didn’t see him on the cameras very often at all, sometimes not for a couple days (if the cameras were actually working). When I came to pick him up he was very lethargic and had a slight limp. When at home he was whimpering and could hardly stay awake. I contacted a family members who is a vet tech and was advised it’s probably just anxiety and he should be fine in the morning. The next day my dog couldn’t put any pressure on his paw and it was swollen and red. I contacted Paw Commons and was told “nothing happened” etc. I took him to the vet and sure enough, his toe had been hurt to the point the swelling was so bad they didn’t want to bandage it. The vet did advise that it was not a bee sting nor bite as no puncture wound could found. He also lost 3 pounds in the few days he was there. So not only did I pay $500 to have him boarded but I had to spend several hundred dollars on vet bills. I called back asking if they would cover at least the vet bills (I purchased the insurance they offer) and was met with a unpleasant manager Seth who told me to “just file a claim”. I caution people taking their dogs here especially if you are going to board them for a while. Response to Pet Commons Reply: 1. My dogs name is Blade not Blaze. 2. I was traveling from work so I couldn’t not reply for a couple days not weeks. 3. Anyone can just check a box on a card and said something was done. Your stories kept changing saying he was super playful etc until I called about his injury and the story changes to he was shy and didn’t play much and no one could understand how he got hurt cause how shy he was. This also contradicts the card filled out. 4. When I did pick him up a larger young tan man mentioned he didn’t have dinner the night before and that he might be hungry which makes me think he might not have been fed every time like the cards check mark states. 5. When I asked to be reimbursed for some of the vet bills it was agreed to only if I remove any reviews I have left that are negative/fact. (This actually violates google policy). 6. Once I changed my status to let people know about this quid pro quo way you do business I received an email saying you will now not pay anything. (Kinda shady) 7. It’s hard to be camera shy when they hardly worked. And having bought the all day platinum package I’m sure I should have seen him a lot more than hardly ever. Then again your cameras seem to hardly work. 8. The sad thing about all of this is I simply wanted to know what happened so I could let the vet know so Blade could get proper treatment. Instead I got a run around and the lack of accountability is amazing. I hope none of your other customers have to go through this.

Drew Auker

Our dogs LOVE it here. The staff is exceptional and very accommodating. Daycare is affordable and overnight lodging, while a little pricey, is super worth it. 😀😍 Thanks, on behalf of Chip and Biscuit