The UPS Store

Nubby Shober

I've used this UPS branch maybe 8-9 times over the past 3-4 years. For packages and to notarize documents. The service is pretty good; but not great, which is why they get four not five stars. But the same is true of FEDEX/Kinko's up the street, where I go instead for their Kinko's-related services. Pushy, demanding customers generally get poorer service--or even bad service--from the underpaid, overworked staff. Not a good idea to come here with attitude. Lines tend to form around lunchtime, and late afternoon; but not always. This branch is in the same complex as Trader Joe's and a Rite Aid, which is why I come here. Lotsa parking. Whole Foods is just across the street.

Portfolio Investments LLC

Went to this store to use notary service that costs $15. The notary was instructed to use a “Jurat” form and attached it to the form I needed notarized. The lender would not accept the form stamped “California Jurat Attached”. I went back to store today (next day) and asked to have the affidavit form provided by my lender notarized. The notary would not, and wanted to use Jurat form. I asked for a refund and they would not accommodate. Don’t bring your notary services here!

Kirstin

They are fast! I often bring packages here to return, and I’m in and out of the store (with a receipt) in under 30 seconds. If there’s a line they handle each transaction so efficiently that it never takes too long. I’ve noticed improvement as well — they used to have only one customer service gal and now they have two. Their service is much improved since pre-covid times!

Josh Kimbrough

I've had a mailbox here for 10+ years. The staff are unfailing friendly and helpful, not just with me, but with all the customers in the store. No matter how busy it is they always are happy to help. And it does get very busy around the holidays, as you can imagine. The never seem to fall behind on processing shipments and are happy to help on the phone as well. It's just been remodeled and looks great. Their mailbox rates are cheaper than the UPS store that's closer to my house.