Address: 4900 Emerald Ct SW, Cleveland, OH 44135, USA
Phone: +12168981898
Joshua Jordan-Gant
Checked into the hotel, first off I want to say Marvin was amazing. First off, when I checked in I was told the room I paid for was full causing them to give me a double bed suit not a King suite. Came into the room and what appeared to be blood on the sheets.Second room had food stains on the pillow cases and sheets. Staff came to my room and confirmed the issue and gave me new sheets which I put on personally. The house keeping staff at this location is obviously not changing the sheets just folding them. Beware and check your sheets at this hotel before laying down. Lets not even talk about the hair stuck to the comforters.
Amy Scalise
What a great experience at this hotel! The front desk staff was awesome with such a large group, they were so efficient checking us in! All staff were so friendly and helpful! The rooms were clean and well kept! Brandon, Precious and Nicole are fantastic, they helped us with everything we needed including a sewing kit! We have a group of 19 people traveling to Cancun for our wedding. The 3 of them made check in so easy and they answered all of our questions for us. I would 100% recommend this hotel and we will definitely stay here again.
Rohit Kilpadi
Wonderful service. Has a decent restaurant serving large portions of good food. Breakfast is good too, and is open till around 10:30. The service for dinner was a little slow but good. Airport shuttle is very convenient.
MARLA NARDO
When we checked in, the gal at the desk was polite, courteous and helpful with scheduling the airport shuttle for the following morning. The room was clean, spacious and the bed was really comfortable. I would stay here again.
Thanks! Your review is awaiting moderation.
You may want to check eith the hotel directly to find out the schedule of the shuttle.
Yes call and they will pick u up...also do runs to great northern mall area if you want to walk or eat in mall area
Yes they do
If you pay the stay and go rate, you can park car for upto 8 days at your own risk
Most likely the hotel banquet director would be the best to ask
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.