Massage Envy

Category: Massage spa

Address: 247 N McDowell Blvd, Petaluma, CA 94954, USA

Phone: +17077636274

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–10PM

Tuesday: 9AM–10PM

Wednesday: 9AM–10PM

Thursday: 9AM–10PM

Friday: 9AM–10PM

Saturday: 9AM–8PM

Reviews

Kate Gottlieb

Jul 8, 2022

I feel like this was false advertising. I booked a massage at this location as a non-member and when I went to check out, the price was almost $100 more than what I found on the massage envy website for the service I had. When I asked the gentleman checking me out, he let me know that the price on the website was wrong, but what he would be able to do is bill me full price and have either the manager or assistant manager call me in the following day or 2 to give me a refund to match the member price (which was closer to the advertised price). He also called the assistant manager on speaker who confirmed the refund. But I never got a call back. I had to chase them and leave messages with several associates, and on the manager’s voicemail. Finally, after almost a month I called and got the manager who promptly and rather rudely told me they could not honor the refund. She was saying canned responses like “I understand your frustration”, but still was not willing to honor what 2 other employees promised. Just be wary of this business. They falsely advise online and do not honor what is promised to a customer! Please don’t waste your money here.

Elizabeth Beaton

Mar 6, 2022

After seeing these reviews now, I’m not sure I would have chosen to book a massage at this location. First off, this is not 100% massage envy’s fault but, when typing Massage Envy into google maps, it took me to another location. *see photo- Where it says Massage Envy is, is not where they are located. The actual location is 7 minutes away. Maybe Massage envy can look into to this issue so this doesn’t happen to anyone else. When I called to explain why I’d be late, they told me they didn’t have an appt for me. But to show up and we’ll figure it out. Once I did get there, 10 minutes late, I would have liked to have just gone into my massage appt, but I had to refill out all the info that I already filled out on line and explain that I wasn’t Brian. Which is what name my massage was scheduled under (my name’s Elizabeth 🤷‍♀️). I still have no idea how this mistake even happened. With 40 minutes left of my 60 minute massage, I finally got to go into my room. I explained that I could not lay flat on my stomach and would lay on my side. The masseuse was annoyed by this and explained that now she’d have to go get pillows. I told her that is fine. I then asked if she could turn up the heat on the mattress. She again was annoyed and said that who ever booked my appt wanted it on low. 🤷‍♀️ I booked it and I never said I wanted it on low. Maybe it’s not so easy to change the heat settings??? So, In the end, I got about a 30 minute massage for about $140 dollars. 😕 and it was more like an application of oil than a massage. I didn’t say anything to her bc I felt I had already annoyed her enough. luckily it was a gift given to me, but still 😔 lesson learned.

Tina Azmoudeh

Aug 5, 2019

I booked a massage this morning due to two weeks of debilitating migraines. Approximately one hour prior to the appointment my neurologist advised that I not be given a massage due to the shots he would be giving me the following day. I called and instead of receiving sympathy I got talked over by the extremely rude and unprofessional staff including the manager and they refused to refund me my money without a doctors note. I found this to be extremely unethical not to mention illegal and I will be pursuing legal action against them. Now I understand why they have been sued numerous times and I feel saved from what could have been a disastrous experience. I am also disputing the 50% charge they placed onto my credit card. Avoid this unsympathetic and utterly inhuman establishment!!

Lynne Wildmon

Sep 10, 2018

I have always had such a good experience at Massage Envy because of Serena at the front desk. She is always so friendly and knowledgeable about everything, and always making me feel so welcome. When I have called in and have talked to her, she is always able to help me right away with my questions. She's a keeper!

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Questions & Answers

How long is a facial?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Aug 25, 2021
Massage Envy | Jul 26, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Aug 25, 2021
Massage Envy | Jul 26, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Aug 25, 2021
Massage Envy | Jul 26, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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