Holiday Inn Express & Suites Denison North-Lake Texoma

Shawn Powers

First I would like to say that the front desk clerk I believe her name was Monica was super helpful. The first room I was checked into had a nasty brown stain on the sheets so she was super embarrassed and happily changed me into another room. On first glance I thought ok but then I noticed the following issues: 1- The bed had no top sheet just a fitted bottom sheet then the comforter and the bottom sheet had several small holes in it. Also the bed was super firm and very uncomfortable. 2- The carpet had a big rip in it and there were several places where there was a void in the underlayment and you could feel them as you walked across the floor. 3- The couch had a rip in it and cushions were stained. 4- The chair at the table had a big nasty stain on it as well. 5- The bathroom had several patches that were substandard. This hotel is no longer a Holiday Inn and is now a Comfort Inn. The hotel is very tired and in need of a remodel. I was very disappointed in my stay but being a truck driver I didn’t have the hours to find another hotel. I will not be staying here again until it has been remodeled.

Ally Luedtke

I stayed last Friday night. 08/27. I had planned on staying two nights. I got there about 9:30pm. I had stayed at this hotel 3 or 4 years ago and was excited to stay there again. Always loved their coffee. Once I checked in, I waited for a cart for my luggage. I stepped over to the table with a black table cloth. The table cloth was wrinkled and looked like it had been used a few times. The lady at the front desk could not find a cart. I finally decided to just to make it work. I toted my stuff to my room. As soon as I opened my door, I knew this was a bad decision to stay at this hotel. My room smelt really bad. The A/C had a hard time keeping up. The room and bath still had food on the floor from who might have been there last. I had my dinner in a bag. There was no place in my room that I felt good about taking my food out of the bag. I was just disgusted. I didn’t want to touch the remotes or anything. It was late so I just went to bed. The Next morning I knew I couldn’t stay another night. I went down to the small breakfast the hotel had sat out on the same black table cloth that was there the night before. No hot breakfast. Which I knew before I arrived that there would not be a hot breakfast. But No coffee. Extremely frustrated. The guy that came on that morning looked like he had just rolled out of bed. He didn’t know anything he said. He had just arrived. I realize this is Denison. But why. Just Nasty. I checked out. I won’t be back. Sad that poor management has let this place go. If your coming through Denison, keep going. Head on to McKinney or further South. I did see that Sherman is building two new hotels. Looking forward to the for next year.

Brayden Solano

Okay. This was not acceptable. the walls in the room are thin and you can literally hear everyone in the next room all night. The hairdryer did NOT work, the coffee machine did NOT work, and The "BREAKFAST" is actually a little table of apples and cereal even known they have a dining room, the lady at the front desk needs to shave her mustache, everyone here is VERY rude, and the exterior lights were ALL out. We will never be coming back. AS WE WERE LEAVING, ALL THE STAFF WERE OUTSIDE, SMOKING AND NO ONE WAS AT THE FRONT DESK!!!!!!!! I do have to say, the rooms were all very clean and the building is very nice. Everything else really threw me off. I do not recommend.

Austin Phillips

Lousy Holiday Inn hotel. Could’ve been a lot cleaner & updated. Checked in at night and only one of the outside lights on the drive thru part was working. About 5 lights were out. Walls in the room were paper thin. Could hear the room next to us with 4 guys until about 2am. The coffee maker didn’t work inside the room. The to go breakfast (during Covid pandemic) was not that good. Not a lot of selection at all. Front desk lady was okay but not the nicest. Definitely won’t be back. Location is near several fast food restaurants and close to the highway / US75.