Neuropsychiatric Institute

Gracie Palencia

I absolutely love Dr Gonzalez from here. And the staff has always been understanding and compassionate. I never have any issues with making my appointments and the one time there was an issue on my side they rescheduled and worked with me to deal with the fee that occurred as a result. This is the first place that really took the time to figure out what was happening and adjusted my medication so that i can actually function 😍

Victoria Arriaga

Brieter APRN is actually an amazing provider and you can tell she loves and cares for her patients. Everything else with this place ABSOLUTELY SUCKS. On 3 different occasions within the last 6 months I alerted the staff that I wouldn't have enough medications to last me until my next appointment. Each time they blamed me saying it was my responsibility to make sure my appointment fell before I needed refills, however I have absolutely no control over when their next availability is??? Also they charge a $15-20 extra refill fee on top of the price of your medication. This most recent time I started calling a week in advance saying that I wouldn't have enough medications. I called on 3 seperate days and left 3 separate voicemails to the doctor medical assistant. I never recieved a reply back and ran out of medications. I called the office again and begged them not to transfer me to a voicemail and all the front desk lady could tell me was there was nothing more they could do since they sent a message to my doctor. Your telling me all they can do is send a message? This place has poor policies and poor management. STAY AWAY if you actually want to recieve good treatment and medication management. I've already found a new provider.

V E

10 stars for provider Chelsea Geller. She has been such a blessing in our lives and we are so grateful for her continued compassion. 2 stars for the institute itself. It’s very frustrating how they require you to pay any balance in full before they will schedule anything - especially when that appointment is required because the provider won’t give more than 30 days of a medication.

William Brown

They are everything wrong with mental health in this country. Staff have no care or empathy for patients, their conditions, or their situations. Twice they have messed up my appointments, blamed me, and proceeded to charge me for their mistakes ($90+) If you care about yourself or a loved one do not take them here.