Albany County Social Services Department

Category: County government office in Albany, New York

Address: 162 Washington Ave, Albany, NY 12210, USA

Phone: +15184477300

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Sorry Dad

Jul 13, 2022

Does ANYONE work here??? I applied for assistance in April, its not July havent heard a PEEP from these people. Cant even get a call back from my case worker. You can call one second and get someone two seconds later no one answers.

Kimberly Ebron

Dec 19, 2020

I called about my case for my dad and John was very helpful. He was very transparent through the entire process. He returned all my calls the same day! Melanie was also great with listening and explaining the process. Thus far my experience with the Medicaid department has been a positive one. Thank you both!!

Ja Nay

Nov 9, 2020

I was dropping off papers for someone and I was told to speak to someone specifically since they don’t care if your paperwork is lost. The lady says “ not gonna happen.” Thanfully I don’t need their services directly. They should learn how to speak to people. Gross.

Justin Casseus

Feb 10, 2020

My solution is seldom solved in the first trip. It's always something unnecessary or extra that slows down an already slow process. It doesn't help when majority of staff have been here log enough to hate their job. My favorite and most useful piece of info is that if you have small children you can change them comfortably in the restroom because they have changing tables.

Thanks! Your review is awaiting moderation.

Questions & Answers

I need my Medicaid number to get a phone cant find my card what do i do

Robert Richburg | Aug 25, 2019
Kat M. | Aug 25, 2019

Go in to dss & get a new medicaid card

Read More

Can I recieve a one shot deal to help pay a security deposit

hits peeps | Aug 25, 2019
Kena White | Aug 25, 2019

Hi Latoya. Many factors go in to the decision, you need to apply to receive an accurate decision. I hope this is helpful.

Read More

How can I call and the phone gets picked up by a person not by voicemail

tom dombroski | Aug 25, 2018
jeff C | Aug 24, 2021

They dont answer so that you will hang up

Can I receive food stamps for my son if I legally have him half the year

nakia mcmillan | Aug 25, 2018
Christina Martell | Aug 25, 2018

Yes

How to get a budget letter from dss

Davine Gonzalez | Jul 27, 2022
Rich Sentmier | Aug 3, 2022

U have to apply for a program at social services

If I live in a different county than Albany but all I need is a temporary EBT card until they order me my now 4th replacement card this year. Do they provide those here in Albany for otsego county??

Sarah Stevens | Jul 25, 2022
Rich Sentmier | Jul 25, 2022

No sorry u must go to county u live in

I applied online and uploaded documents but have not heard from them. Do they contact you to say that the application is good?

Sharon Witbeck Jones | Jul 25, 2022
Raquel Johnson | Jul 25, 2022

Not often. You should see an application in progress or an application professing if you submitted your application online. If you do not, I suggest you bring your documents to the office in person.

How do i get copys of my documents if no one answers the phone??

Sarah Thomas | May 26, 2022
Elena Orozco | May 26, 2022

You have to go in person. Best time to go is at 1pm.

I'm a resident of the state of New York Can my food stamps be closed because I moved upstate?

Adriene Dyson | Jan 26, 2022
Kat M. | Jan 26, 2022

Yes. Snap cases are county specific. Close your case in the county you moved from and reapply in the county where you live now.

Is there an outside mailbox or mail drop available for after hours.

James Sr Winston | Jan 26, 2022
Anthony Giarraputo | Jan 26, 2022

No there is not

What time do they take a lunch break

Mervyn Sifontes | Jan 26, 2022
Anthony Giarraputo | Jan 26, 2022

From 12 to 1

Do they help people out that need help with emergency housing in a different state that want to reside in NY

Mereya Overly | Aug 24, 2020
Geraldine Artis | Aug 24, 2020

No your have to give you fare and then you apply for housing when you get where you going a shelter is where they place you

Read More

Can illegal immagrants collect benefits ?

6969chelle | Aug 24, 2020
Miguel Wray | Aug 24, 2020

No

Are you open 12/31/2019?

Donna Lyons | Aug 24, 2020
Miguel Wray | Aug 24, 2020

Yea until 4:30pm

what do i need to put in a medical claim

Julian Darmetko | Aug 24, 2020
Julian Darmetko | Aug 24, 2020

yes i have Medicaid, but have never used it

Read More

How do I close my snap case in Albany

Gregory Phillips | Aug 24, 2020
Robin Rothschild | Aug 24, 2020

Either you call snap at 518-447-2551 and request it closed, mail a note to Snap at ACDSS 162 Washington Ave, Albany, NY 12210 att Snap Fl5 or come to the agency and request to see a Snap case manager.

What are the steps i need to do to be able to get assistance to be able to bury someone in albany county what number do i call for information

Becky Nelson | Aug 24, 2020
Robin Rothschild | Aug 24, 2020

The application is in the reception near the guard desk...the burial assistance is handled by the Temporary Assistance Bureau of DSS. ..You can contact them at 518-447-7300 to be directed to the proper channels. .

I have a family member who don't have life insurance and I can't paid for him to get buried will social Service help to buried him

Becky Nelson | Aug 25, 2019
Robin Rothschild | Aug 25, 2019

Put an application for burial assistance with Temporary Assistance and one of the case managers can walk you through the application

Can i get a replacement benefit card over the phone or do I have to come in person?

James MacDonald | Aug 25, 2019
Robin Rothschild | Aug 25, 2019

Call your worker and they can order a replacement card to be received via mail in 7 to 10 days after the order is put in....make sure DSS has the correct address to mail the card to....

If I am approved for a furniture voucher, will I be given a check to buy the furniture?

Jerome Mcgriff | Aug 25, 2019
Trinsha Mcgriff | Apr 26, 2022

How do I obtain a furniture voucher

Read More

What is the web address to do my recertification online...

Nichole Shultz | Aug 25, 2019
Kat M. | Aug 25, 2019

For what program And you can only do snap recertification app online

Hello. I'm currently homeless and staying in the Mission on S. Pearl in Albany. I'm retired without any funds. How can social services help find a place to stay other than a shelter? Is there housing available for someone like me?

Keith B | Aug 25, 2019
Kat M. | Aug 25, 2019

They wont be able to place you anywhere other than a shelter with no income. Try applying for housing for senior housing being that you're retired

Who runs the Dept of social services ?

Quintin Brackett | Aug 25, 2019
Robin Rothschild | Aug 25, 2019

Daniel McCoy, County Executive

Do dss give Grant's for trucking school

rayshawn joyner | Aug 25, 2019
Robin Rothschild | Aug 25, 2019

Contact the Employment unit of DSS with your question

What's the email address of Albany Social Services?

Sarah Stewart | Aug 25, 2019
Bob “Doodles” Donlon | Aug 25, 2019

Who are you trying to reach in particular..a person, or a unit?

Read More

Who in albany would you talk to about a court case in another country and need help from someone

LeeAnn Palmer | Aug 25, 2019
Robin Rothschild | Aug 25, 2019

Go to legal aid

I have a couis that is homeless and fall and have broken ribs. He need shelter.

Shirley Goldston | Aug 25, 2019
Robin Rothschild | Aug 25, 2019

He or she needs to go to Travelers Aide Society to be placed in shelter and they will refer your cousin to DSS to apply for assistance

Are they open Christmas eve

Keith Mollnow | Aug 25, 2019
Bob “Doodles” Donlon | Aug 25, 2019

Yes, closed all day Christmas

How is it possible for a social worker to block a client via email?

Kate Russell | Aug 25, 2019
Bob “Doodles” Donlon | Aug 25, 2019

Maybe they no longer work with dss, or your domain, tbe part after the @ symbol is on a blackish for known spam and that's about the only rain it could get rejected. Are you using @AlbanyCountyNY.gov for the extension? If Not and they're a fairly new employee it wouldn't work if you were addressing it to just @Albanycounty.com

Read More

How do I change address at DSS?

Marjorie Gonick | Aug 25, 2019
Kat M. | Aug 25, 2019

Submit proof of the change to your worker or benefit program you are active on.

Read More

Do they prosses applications or not? I applied 30 days ago and qualified for expedited snap and have not even recieved my card.

Samantha Gentry | Aug 25, 2019
Bob “Doodles” Donlon | Aug 25, 2019

Yes, it takes 30-45 days

Read More

Are they open on Election Day

Leelee Morales | Aug 25, 2019
Devin Ferguson | Aug 25, 2019

No

how do i get an application for section 8 housiing

Sylvester Doyer | Aug 25, 2019
Kat M. | Aug 25, 2019

Albany housing 200 S. Pearl St DSS is completely separate from Section 8

Read More

What are your hours of Operations for Monday Memorial Day 5/28/18

Tina Rodriguez | Aug 25, 2018
Frank Ausiello | Aug 25, 2018

We are closed monday 5/28/18 and will reopen Tuesday may 29th

What's the normal waiting time, for Monday's, I will be by 9:00

Kristine Vogelsang | Aug 25, 2018
The M Fam | Aug 25, 2018

Depends what your going for could be an hour(s) or you could have come back for a scheduled appt

Will dss be open on firday the 24th November

rene brandon | Aug 25, 2018
Abdul Young | Aug 25, 2018

No

Can i apply for sevices on line or do i need to stop by my local office

Heather Mabb | Aug 25, 2018
Bettybooreal | Aug 25, 2018

Yes

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places