Address: 1 Crossgates Mall Rd, Albany, NY 12203, USA
Phone: +15183890140
Sunday: 11AM–6PM
Monday: 10AM–7PM
Tuesday: 10AM–7PM
Wednesday: 10AM–7PM
Thursday: 10AM–7PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Riya Joshi
Walked in and said I want to buy a phone. Took forever to get someone to help me, despite knowing I was guaranteed to walk out with a product. Overzealous marketing that was quite annoying. Once I received help was easy to set up and was out of quickly.
Goran Djordjevic
Not impressed with the whole process of getting the appointment. Wait after privacy intrusion even though you are obviously not there for no reason and oh yeah willing to pay a big money for a cell phone. Or maybe people patiently waiting just to get technical support? There is so many of them it's scary Anyhow I will give this store 5 stars only because Anna who has been very helpful and actually the only thing that represent the company as Apple to highest level as advertised. I'm not sure if I will be going there again hopefully 13 will not be bust. If you do, ask for Anna. Waiting for 5 more minutes is worth of leaving happy
J B
I also saw a lot of the negative reviews before making an appointment on Monday January 11th 2022. I went in expecting the same to be truthful. As usual the store was extremely busy. I was greeted in a pleasant manner and showed my appointment QR and told to take a seat in the back and my name would be called. It seemed like it was going to take awhile but I would say it only took about 15 minutes or so to be called. I first dealt with Jake. He was very pleasant and I explained my situation which I won’t get into but it was a problem and then some. Jake dealt with me for awhile and was very pleasant. Then Jake had to call over a man named Josh and let me tell you he must have been my guardian angel. Josh patiently went out of his way to explain things too myself. He said it would probably take some time and asked for a approximate timeframe which he a bit later told me. I came back at that time and Josh kept his word. He is one of the most professional people I have ever met with so many workers going to him asking questions etc. I don’t know if he was a supervisor or manager or just another employee but he went way beyond my expectations. I would give Josh 10 stars if I could and I will forever be grateful to himself especially but Jake as well and the Apple team. Thank you so much for making a day such a good one of which I have had very, very few of them due to many personal and medical issues that they did not know of. Love ya guys!!!🙏🙏👍👍😊😊😊😊😊
Derek Rodenbeck
I’ve been to a lot of Apple stores. In fact I used to live a few blocks from one in Philly. I received out of this world kind service at this location. Not that I haven’t received great service at other locations, but this location specifically was incredible. I drove in from Okemo area in Vermont, about two hours and made it in within about a half hour of the store closing. It was a Saturday night and I’m sure everyone was ready to go home. But, nonetheless I was greeted by an Apple employee like I was the first person he talked to for that day. He asked where I was coming in from and we had a conversation about Vermont, kids, writing, and crypto as I waited for my repair. Unbelievably awesome interaction, like I wanted to be friends after that ha! After this another employee came out with my computer and she again greeted me kindly, and was just really great to talk to. She went out of her way as well and watched my computer as I used the restroom (2 hour drive). I was blown away by how fantastic the staff was at this location, they went above and beyond when they didn’t have to. I could have just picked up my computer and left. But- they actually care here. And I think if the manager reviews these comments or Apple, please keep doing what you are doing with who you are hiring. You have great people.
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Yes
They normally get the new releases quite fast but calling them is your best bet.
For what
I agree. It's a nightmare with this store! Not only this but I need a computer repair. I would like to do that repair Curbside and I am well aware of the fact that Apple is INSIDE THE MALL. One of the so called "guides" said it's in the mall. Laughable.. There should be a protocol in place for curbside pick up wherein you can speak to whomever takes the item OUTSIDE this MALL.. This company is getting to be "a nightmare" to work with. May be time for Bill Gates! PERIOD !!
Why don't you just order online?
Yes then you wont be waiting to be call.
They can replace any Apple battery, but you must schedule an appointment. Older Apple products might require a few days to order.
Just plug it into the computer that has your itunes, this might unlock it.
They just went back in stock
Need appointment 11:00 today
Pages.....duh
You can definitely get one on Amazon. It will be a lot cheaper than any store in the mall too.
Go to the apple website
How can I confirm this? I went thru the process at the Danbury site only to find out it would be sent out.
Depends on if they have the availability. Start at support.apple.com and go from there
Yes, it is, but by appointment.
I do not know. Your best bet would be to call the store.
Check their website or give them a call?
You can get replacement if you lost it. Apple Support can help
Give them a call or check this on the Apple's website. Different variants have different stocks.
no but it can help I would suggest going in when they open it is much easier.
I'm not sure how many smart phones they have if you speaking of models. The store is huge and does have a big selection. There is a wait to go in being they only allow a certain amount in the store due to covid. Just a heads up.
LIKE I'M NOT AWARE OF THIS MA'AM! CUSTOMER SERVICE IS GONE WITH THIS COMPANY. THEY SHOULD BE MAKING EVERY EFFORT TO ACCOMMODATE CUSTOMERS ON A DROP OFF REPAIR PERIOD
The line is so long..but I did it
That I dont know. But you can def call apple n find out.
I went there this week for this very reason. They can fix the issue, unless the phone is corrupted. Have you tried Googling the issue and watching the YouTube videos? If those don't work, make an appt at the Apple store.
You can go to the apple website. Select the 12 add to bag checkout and then they give you options to trade phone in. If you dont kno how go use the internet that good you can always call or make an appoinment.
If you go to Apple Store online and select your store you can quickly check inventory at a few stores at a time. Same for Best Buy
It's best to check the website or call the store.
Yes! If you don't, they may not have time to help you with your device! If its a watch or any device other than phone, save yourself the trip and do it online. They just mail them in to get a replacements!
Yes, by appointment
You have the wrong number. You have reached a business number for handyman service.
You can buy apple products in the apple store or at best buy which is located upstairs.
Yes, there is a check in point before you can enter right in front of the store
Sorry to say that the iPhone 6 can be finicky to bring back to life, after getting wet. As recommended earlier, do the bag of dry rice but wrap the phone in a dry paper towel first. Keep it there as long as you can and do not charge or try to use in the meantime.
Happened to me. If neither is set up yet, you'll need to call apple support. Be ready with the credit card used for iTunes purchases and other identifying information when you call.
You won't need an appointment, but the process is a bit weird. There is a line that starts not at the front of the store but in the hallway in front of Lord & Taylor. They ask what you are shopping for, take your temp., make you read a sign and say no to everything, then you are sent to a line nearer the store to wait your turn to go inside. Once inside, an associate is assigned to you who will direct you to a spot to get what you need. You can't shop, and you have 15 minutes to do the sale or they kick you out, gently of course.
Yes if its under warranty
April 20 is when most places are opening again
You can buy an Apple card at most stores next to you no need to go that far for a card good luck.
Your asking a iPhone user not employees at a Apple store. Please call them with your questions.
I'm a customer not an employee. Someone at the store can answer your questions.
I am not sure but your best bet is to call ahead and have them hold it for you. I'm still using the 8 Plus, I like the home bottom.
I have no idea, why don't you call and ask. I'm blind and hearing impaired. I am not the person to ask.
Not a 100% sure but I think It's the same as student discount which is 10%.
The website will tell you. When all the classes are.
You can bring the phone in and ask them.
No
Your going to have to call the store to see
You're at crossgate mall and you need a iPhone wallet ??? You're in the right place at the right time
Just walking in, they will assist you with your needs
Not sure, you can schedule a appointment and bring it in.
Yes
It should a good idea if you visit the store located in crossgate mall Albany NY if they don't have what you're looking for in stock they'll order it for you at no charge
I doubt if I saw anything less than a dollar at the Apple store in crossgates.
YES
Please check Apple website or Bestbuy
It helps if you need service. You can make an appointment on line.
The best way, for stupid people, to learn stuff like that is to ask them
Call them
Go to the Apple store in Crossgates mall
I would call or go online. Better to not need it than wait.
Go online to Apple website and look for the support section, then follow what the page says.
I agree with the other people. It might prove difficult for you though because you've got to think
The unlocked ones start at $449 for iPhone 7 and $569 for iPhone 7 Plus
Check in the store
I woud think so
I think there are few as I visited yesterday and enquired about it.
Just walk in early. An appointment is usually a good idea.
Hi you need to go to the Apple website for this
The XR is not being released until October
I don't think so.
I would people at this store are terrific and I'm sure can help
This is a public forum, it does not contact the store.
No only on line
They unlock your phone if you have bought it and have a proper valid bill for it. If not, they would ask for basic details and would help you.
Yes
Only Apple can answer this question, not Google Maps
Yes
Free
You will have to go inside personally to see if its possible , but hopefully you should
Were booked
all batteries are to order and will have to be placed either by calling apple support or going to the store and asking them to reserve you one. estimated wait is 2-5 weeks
Yes
About 3 hours of your day. $$$ i don't think it costs anything, but you should make an appointment or your wait will be much longer.
No
You might want to plan on being there a few hours.
Sometimes best just to go right in. Never a good time to stand in line ;-)
Cecile - Unfortunately, you will have to go to the Apple support page for that request. This is a Google service you placed your request to.
We would need more details in order to provide better feedback Shannon. Travel for what? Or do you mean shipping?
Jason Bennett You can't
Settings > General > Reset
Call them but I think you have to do it in person. Its not a long wait but it is an expedition.
Fastest answer would require you to call direct.
Cross gates has an Apple store
Definitely take it to the Apple store, lower level Crossgates mall.
Not sure check with sprint
I don't think you have to. I believe it is first come first served.
Take it to Apple. I drove an hour to Crossgates and it was worth it. Look on the Internet for Apple service centers. There are 5 in the Hudson Valley. Apple in NYC is best.
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