Residential Improvements

Maria Rootes

This company's practice is to take your money (a lot of money) and never produce a product. Phone calls never get returned. Once the contract is signed, you may as well go directly to the Attorney General's office because this company will never deliver on their promises. To date the company never showed up to do the work that was paid for. Andy returned my daughters call after 5 months and wanted her to feel sorry for him. Really? Home advisor and the Attorney General has contacted them and they still won’t return money. Isn’t that a crime? Maybe channel 10 would be interested to hear about how they steal from consumers.

Robyn P

They do a pretty job overall but do not pay them before they finish or you will never get them back. I've been contacting them for over a year now to have a few mistakes corrected. Not worth the aggravation and waste of my time. *UPDATE* I changed my review from 1 star to 2 star due to them finally finishing the job and the employees they sent did do a good job. If you are having the same struggles I did report them to the Better Business Bureau. They lied in the response saying the delay was due to my hectic schedule when in fact I had been calling them and e-mailing them for a year. The few times they did schedule something I took off work to have them not show up. However they did finally come finish the job after my bbb complaint so it was definitely worth taking that route. *UPDATE* Back to one star for harassment and threatening to sue me for writing my experience with them.

Caitlin Owens

I do not like to post negative reviews, but I had such a poor customer service experience with this company that I felt strongly that I had to post. I unfortunately would never recommend this company to anyone due to the frustrating experience in getting our work done. My husband and I had a project that was pretty small— installation of gutters on two different small areas of our home and some deck work to properly install some flashing. We had our initial estimate for the work on 10/3/17 and signed the paperwork on 10/9/17. There were issues with lateness and not contacting me at this point and some unpreparedness on the part of the salesman that made me doubt whether we should actually move forward. But for a variety of reasons we did decide to move ahead, which I regret. At both visits, I asked the salesman approximately when the work could be completed and both times he indicated it could be be completed quickly; at the second appointment he said I would most likely be hearing from the scheduling department by the end of the week to set up the projects. This was definitely a selling point for us. When I hadn’t heard from anyone within the timeframe, I called the company to get an update as to about when they would be scheduling the project. The woman I spoke with when I called initially told me she would have no way of knowing this and that they were very busy with projects. She ultimately said probably several weeks. I called every 3 or so weeks and spoke with her and was never able to get information about my project; I asked to speak to the scheduling department but she said it was just her in the office. I was told I would be called back and never was. Finally, in the second week of January, I called and got someone different on the phone and explained my concerns to him. He said he was personally looking into it and would get back to me. I never heard from him again, but two days later, two workers showed up at my door to do the deck work. This had not been scheduled at all with me— I had no idea they were coming. (This is not at all the fault of the workers— they thought it had been all worked out). But I was able to have them do the work that day and they were very respectful, kind, and did good work. Next started an extremely frustrating period of trying to get the gutter work done. I made numerous appointments (I believe 7 total) with Patrick to come to my home and do the work and he no-showed every single appointment. Maybe once or twice he contacted me at the time of the appointment to cancel, but for all the others, I was the one who reached out when he didn’t show up and didn’t call. He would never answer his phone and his voicemail was no longer accepting messages so we primarily corresponded via text. I called the office and tried to get assigned a different person for the work, but instead they sent Patrick to my house at 5 PM one day, without scheduling it or notifying me in any way. It was too late for him to do any work anyway because it was already dark out. I started to get some traction with one manager to get someone else out to do the project, but when I called back to speak with him literally one day after we had initially spoke, I was told he had been fired. I explained the situation to the new manager I was working with, asking to be reassigned to someone who was not Patrick. When I called the manager two days later to check in (he had said he would call me back and didn’t), he told me they were sending Patrick out to my house the following day. I got very upset as I had continually asked not to work with him and they finally sent someone different out to do the work, who showed up on time and did a good job. After all that, the gutter work only took 2 hours. Following the project completion, no one from Residential Improvements has ever contacted me to confirm I was satisfied. I sent a detailed e-mail on 2/1/18 documenting all of my concerns and asking to be contacted by the owner to discuss them. As of today (3/22/18) I have not heard back from anyone.

Jeremy Page

Worst contractors I've ever dealt with. I would suggest any contractor other then here. Multiple issues the whole job. We had a roof put on and siding done, a job quoted at three weeks that took nearly two months. We asked them to let us know when the dumpster would be dropped off so we could move cars out of the way, they did not. It got dropped off and blocked one of our cars in the driveway, luckily I have two cars but they had no idea of that. Very unprofessional to block a car with plates on it in the driveway. They did the flat roof on a day it was suppose to rain, so it didn't properly seal it started leaking all in the room beneath. Upon going out in the rain to tell the guy on the roof he began to stomp all over the roof making it leak worse and in more spots, putting cracks in the support beam in the room. Once they took the siding off, they left the huge hole, where the attic vent was, on the side of the house open to where rain, bees or any other critter could come straight in. We had to call for them to come back and cover it. They did but then multiple other times through the process left it open. They also left a huge hole open under the end on where side skirting was, again leaving it open for animals to get in. They broke the back flood lights and never fixed them or put new bulbs in. They left the flood light on the front of the house dangled from the wires instead of disconnecting it until they were finished. They actual left every electrical box on the house dangling by its wires. Twice they set off a breaker, once they sent a guy to fix it and he couldn't figure it out so they sent another guy and he got it to work. They set it off a second time, my mother was home alone and she does not understand breakers so she called and they never sent anyone over to fix it when they said they would. I wasn't home for two days so for two days there was no power to the front of the house which included outside porch light, dinning room light, and living room light. Once I returned home I fixed it. Anytime we would call with an issue Andy, the owner, would sound annoyed and hand the phone off to anyone else to deal with it. Eventually the one crew stopped showing up and they ended up sending a second crew to finish the job. They had to pull of numerous parts of the siding to redue what the first crew did wrong. The first crew threw the cigarette butts all over the ground. We have had one small leak once since the roof was done. In one of our closest you can see daylight thru the wall, the inside wall yes needs to be fixed on our end but I feel if the outside wall had a hole it in it is something they should have pointed out needing to be fixed before just putting the siding over it. This is a very unprofessional and incompetent business. I would never go back for anything and never recommend them to anyone. Take your job to anyone else.