Guitar Center

Dante Pierotti

It honestly pains me to think that this was once one of the better guitar stores in the area. The disheveled staff shuffle about the equally disheveled show room, weaving in and out of stacks of tattered amplifiers. Some stand behind a desk with Allen Wrench in hand, as if they’re going to perform life saving surgery on the poor Telecaster that lay before them. The dozens if not hundreds of bowed, twisted necks of the instruments that grace the walls prove that these tactics are simply part of a smoke and mirrors show. I’m honestly convinced that THIS location hires staff much in the manner of a Halloween haunted house…..if you look the part we’ll hire you and provide the costume and props. Trying to have an intelligent conversation about guitars here is much akin to chatting with a toddler about astrophysics so don’t even bother. I stopped in on one occasion to look at a bass I was interested in. I arrived only to find the neck was so badly back-bowed it was virtually unplayable….brand new too! When I asked the clerk to add relief so I could properly test the instrument as I was seriously considering purchasing it, I was given a huff, puff and eye roll. I suppose the reason was I had interrupted his conversation with another associate, the topic of that conversation was “who would win a bass battle, Geddy Lee or Thundercat?”. I did not buy the bass out of principal, and bought the same instrument the following day from Parkway Music. On another occasion, a rude young woman told me they would not consider taking my preamp pedal on trade as it did not come with a power supply (most guitar pedals do not). I found this especially irritating given the fact I’ve purchased many pedals from GC sans power supply, even more irritating that I’ve seen them take in $89 Harmony guitars covered in scratches missing strings! Anyways, I posted the pedal on reverb that day, sold within a few hours. GC’s loss, my gain. This store is an absolute joke these days and a far cry from what it was in 2003/2004 when it was comparable to the Manhattan location. I’ve heard through the grapevine for a few years now that corporate was considering closing this store down. To be quite honest I don’t know what they’re waiting for. I usually keep my mouth shut and refrain from reviews but I’ve honestly had enough of this place. Sick of the lowballing, sick of walking into a dirty show room full of broken gear and unplayable instruments, sick of the inexperienced snotty staff. Support locally owned, quality stores like Parkway Music who actually take pride in what they do.

Rachel Dunbar

Very friendly staff, my teen daughter takes guitar lessons from Jack U. and I love that they let her play whatever she wants off the wall for her lessons!

Trenton Kirker (Red Haired Boy)

All the employees are great, never had a problem with customer service. The only thing bringing this down to 4☆s is the people in the drumset area bashing on the drums making me feel like im never gonna be good even though ive been drumming for 5 years

Quinten Francis

would rate 0 stars if i could staff gave me the run around acting like they know something about this stuff... they know nothing. sold me a device without the proper equipment needed when i asked countless times if everything i needed was included. went back to the store and they gave me the missing usb cord only to find out it was the wrong cord and does not work with my device. no one go here. returning all my stuff tomorrow and buying it elsewhere they dont deserve my business. 0 effin stars waste of my time