Subaru Santa Monica

James Hoffman

I was in the market for a new Subaru, and went into the dealer in Santa Monica several times. Test drove a vehicle. I had a salesman names Genaro. He was the reason I purchased the car. His knowledge was impressive and patient. I had him deliver the car to my residence, and he spent 1 1/2 hours going over the car details. I would highly recommend him to anyone getting ready to buy a car. Jim Hoffman

Alexandre Olive

Unfortunately I am not the unique to share about the dealership still dishonest. Making long story short, one inspection became 2 charge twice for the same problem, after left my car for two days so they could try to find the problem and drive the car for a long distance “they said 30miles” to figure out the problem. Well, I got it the car with interior damages and missing items inside of the car, besides of being overcharged for a service that even happened as we discussed in the begin. They state on the receipt about drive the car for just 3 miles and didn’t find any problem (of course they didn’t find the problem, they didn’t inspect the car as promised) Anyway, the new crew are not the same as before. Sadly because all the other negative reviews from the last year start to make totally sense.

Madison Knight

Update: I revoke my 5 star review. I have a very new Subaru 2020 outback that completely stopped at a very busy intersection in the middle of Santa Monica. After trying to deal with the Subaru tow service, I had to have the police utilize their towing service-- thus I had to pay for the towing out of pocket. I was promised that this expense would be reimbursed (take in mind this car has 20k miles and was purchased BRAND NEW aka fully under warranty). It has been a MONTH later-- still no reimbursement. I have followed up 4 times via text, called and left a voicemail for the service manager last Friday... STILL no response or follow up. This is by far the worst customer service I have ever received from a car dealership and seriously makes me question having a Subaru if this is the brand and company values of not supporting and responding to its clients claims. Definitely DO NOT recommend this dealership and will never purchase a Subaru car again. Not worth the hassle. I have tried calling and always get directed to the service manager, where he does not answer and I have left multiple voicemails.

Mia C Rossi

I had a repair done in fall 2021, which took about 6 weeks but I understand as parts can take a while to come in these days. Customer service was good when they DID respond, but getting my messages answered was kind of an ordeal. However, when I finally went to pick it up there were a couple things wrong with my car that weren't there when I dropped it off. 1) Firstly, there is a hole in my back seat cushion that wasn't there before. The case technician who was helping me out said it was probably due to a mouse. He sprayed repellant under my car and that was that. I do not know how or where to get the upholstery fixed, and I also don't think it should come out of my pocket since it happened on their watch while my car was in their lot for 6 weeks! 2) Secondly, my steering wheel shakes now when I surpass 60 mph on the freeway. I'm guessing that's an alignment issue, but I now need to go back to get those other things fixed. I also have a good friend who took her car here right before a cross-country road trip. They ended up breaking down in the desert and a local mechanic found that the thermometer had been placed upside-down. The guys here almost totaled her car with that mistake. She advised me not to go to any of the LA Car Guy locations, and I'm starting to worry she was right!