FedEx Office Print & Ship Center

Carrie Hayes

When FedEx shipping failed us (package sent from St Louis for delivery by 10:30 am on monday, tracking shows package sitting in KC since 2:00am sunday, but still no delivery!), this location saved us. Bradlee and Tess went above and beyond to crank out a huge print order very quickly. Thanks!!

Hallie Christianson

As far as print services go, this location was amazing and saved me in a pinch! I had a last minute request - I'm talking hours before they close - and they gladly accepted my order and processed it same day. From the multiple phone calls, to staying 15 minutes past the store closing to finish the binding, to the follow up call letting me know they passed it on to the Uber package driver and it was on its way, just awesome service. Thank you for going above and beyond!

Nathan Bowman

I would like to thank the management and staff for going above and beyond. When I arrived they let me know that we’re have power and internet issues due to the construction outside. Fortunately for me they were still able to 3-hole punch my presentation. She was unable to process my payment so there was no charge. I will definitely be returning for more office work in the future. Thanks again.

Kenyon Cochran

Horrible Customer Service No one acknowledged me when I walked to the counter as I waited patiently for assistance. One employee on the phone had to wave at another employee (Eli) to “encourage him” to help me. Once he finally came over to help, he didn’t seem the slightest bit interested in doing his job. I was returning some AT&T equipment and it took the computers 10 minutes to boot up to the return screen. Once the return screen finally booted up, Eli began scanning in my equipment. One of the boxes didn’t scan so he literally told me he didn’t know what to do with it and look at me as if I did. Knowing that if I don’t return this equipment to AT&T or pay a fee, I figured he should be able to figure it out. Another employee told him that this item was supposed to be returned to AT&T and he should right the box information in the notes. All of the equipment should have been entered but the receipt only reflected a return for 3 out of the 4 items. I asked Eli if he could please write the missing box information on the receipt and he replied, “What difference does it make?”. I calmly explained to him that it’s a receipt and they he received the items so please have that identified on the receipt. At the end of this lackluster exchange, I wasn’t even told what happens next in the process, never told if I needed to do anything further nor was I given a goodbye. I’m sure a “thank you for using Fedex” would have been a stretch, at this point, but good customer service providers tend to do the little things. In my opinion, Eli should not be customer facing if he’s going to provide that kind of service.