ResMed Inc

Thank you for reaching out. As a medical device manufacturer, ResMed doesn't offer its products directly to the public, but you can reach out to your medical equipment provider and they can assist you with this directly. If you're not sure who your provider is, we have a great tool on our site that can help you find a list of those nearest you: https://www.resmed.com/us/en/consumer/products/storelocator.html Thanks again for reaching out and we do wish you the best in comfort and health in your sleep therapy.

The S8 Series of devices (including the S8 Elite) are no longer supported and we cannot service or repair them any longer. Please contact your medical equipment provider and they can assist you with other therapy services, such as getting a new device. If you are not sure who your provider is and if you are in the United States, this tool can provide you with a list of DMEs nearest you: https://www.resmed.com/us/en/consumer/products/storelocator.html if you are outside of the United States, please let us know what city and country you are in and we can try to provide a list of those near you. Thanks you! ResMed Customer Care

Hi Beverly and thank you for asking. At the moment, the XS sizing for the N30i mask is not available and we can't speak to whether it will or won't be available anytime soon, if at all. We will, however, share your feedback and request with the appropriate teams within ResMed for their consideration.

Hi Carlos, We're sorry to hear about the noise issue you're having with your AirSense 10 device. ResMed services our devices through our authorized medical equipment providers. Please reach out to the person who provided or prescribed your device as they will best be able to provide the direct support you need. We also offer a manufacturer's limited warranty (found at the back of your AirSense 10 user guide), which we will gladly honor. The person who provided your device to you, will be able to answer any questions you may have and they can also help you through the process if you need to invoke the warranty. Thank you, ResMed Customer Care

This situation (often called "rainout") is the result of a temperature difference between the air inside your tubing and the air outside your tubing. This causes the heated "humidified" air to condense in the tubing or mask, causing condensation or water droplets to form, leading to moisture on your face or in your mask. Reducing the humidity level on your machine and/or raising the temperature in your room can help reduce the amount of moisture produced and minimize this effect. Heated tubing, like ResMed ClimateLineAir, can greatly reduce the risk of rainout from occuring. For more information, please see our blog article on the subject here: https://www.resmed.com/us/en/consumer/support/humidifiers/preventing-humidification-rainout-condensation.html Thanks for the question! ResMed Customer Care

Hi Nina and thanks so much for reaching out to us. Please have your new doctor reach out to your new medical equipment provider for copies of your therapy data or compliance information for your insurance. Your new provider can access your information through the same method as your previous provider after they record your device’s information. If they need any assistance with this, please have them contact our Technical Support team at 1-800-424-0737. We understand this change that be daunting, and so want to make this as easy as possible.

Thank you for reaching out. As a medical device manufacturer, ResMed doesn't offer its products directly to the public, but you can reach out to your medical equipment provider and they can assist you with this directly. If you're not sure who your provider is, we have a great tool on our site that can help you find a list of those nearest you: https://www.resmed.com/us/en/consumer/products/storelocator.html Also just to clarify, if your machine is the DreamStation, that is not manufactured by ResMed but again, your provider would likely be the best option for that replacement you need. Thanks again for reaching out and we do wish you the best in comfort and health in your sleep therapy.

Thanks for your question! ResMed was known as ResCare prior to 1995, and so the first series of devices manufactured under with “ResMed” brand name were the S6 Series of devices. Hopefully that answers your question!