Xfinity Store by Comcast

Category: Internet service provider

Address: 1229 E Golf Rd, Schaumburg, IL 60173, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Tonia Khosravani

Jul 31, 2022

Wonderful customer service the staff was all very nice patient and helpful. Made switching service very easy. Our rep Tawnee was great !

ebmurray

Jun 19, 2022

I always get out sourcing phone calls to Phillipines India and can not understand them. I am legally obligated to ask to speak to a person in the United States and the say they can't to it. I was in hospital with covid last week and no access to bills or what else was going on in my apartment. My bill went from 74.00 to 107.00 and I want that 74.00 again. Then I started making installment of 50.00 with 20 something dollars added to next bills then you wanted 156.00 which will be taken out on the 30th. What kind of scam are you people running!!!!@@$$%

Amrish Majithia

Jun 16, 2022

Always a pleasant experience. All agents are always willing to help. I rarely give 5 stars. They deserve 5 stars

Charlie Shellenberger

May 12, 2022

Had a wonderful experience here today. Jarrod and Chris were so friendly, cool, and chill. If you don’t like this place it’s definitely not because of the people.

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Questions & Answers

Can I drop off my equipment here? Is there a wait?

Jose Chavez | Jan 1, 2019
Raul Huerta | Jan 2, 2019

Usually 5 to 10 minutes wait

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Are they speaking Spanish?

George Rodriguez | Jan 1, 2020
Angela Cupeles | Jan 2, 2020

Normally, they have a person who speaks different languages ​​like Spanish, Polish or Russian, also other languages.

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will you be open today

Nichole Felz | Jan 1, 2020
Angela Cupeles | Jan 2, 2020

This is a holiday...however, they are open.

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Can I pay my cable service bill?

Armando vilchis | Jan 1, 2020
Selina Dzananovic | Jan 2, 2020

I really don't know 🤔 You might!

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Do they have remote controls to be pick up same day.

Maria Lopez | Jan 1, 2019
Lucy Bocian | Jan 2, 2019

Yes

Can I close my account there?

Artur Strzelec | Jan 1, 2019
Helen Kubek | Jan 2, 2019

Yes

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What do I need bring to cancel a subscription just the box and remote?

Mark Slobodnik | Aug 3, 2020
Liana Montgomery | Aug 4, 2020

Yes and all wires, etc that came with the box(es).

Can you work out billing at the store?

Christopher Ciesiel | Mar 6, 2020
Rob Hatton | Mar 7, 2020

Yes they are very helpful

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Can I get a 50’ white coaxial cable From the Xfinity store

Lynn Stone | Jan 1, 2020
Rob Hatton | Jan 2, 2020

No sure , go on line first to ask. Be for u travel and they say nope.

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If I just get basic tv channels and no internet or movie channels. What is your lowest rate for tv only

Sheri Mulholland | Jan 1, 2020
Frank Zacchigna | Jan 2, 2020

An over the air antenna costs about $15 and the tv channels are free.

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What is your phone number

Diana Tollison | Jan 1, 2020
Borislavka Kecman | Jan 2, 2020

Is this a joke

Can you make a payment on my cable bill and if so is the payment register immediately?

Sam Matich | Jan 1, 2020
Vicki Smith | Jan 2, 2020

Yes you can.

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Do they sell internet services thier or it has to be through the 1-800 #?

Juana Ibarra | Jan 1, 2020
DeShauna Luckies | Jan 2, 2020

Yes. The can get you set up in store and issue equipment to install yourself.

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Hi there is someone who speaks Polish?

Dorota Smiarowska | Jan 1, 2020
Cora Chatman | Jan 2, 2020

Call center and ask so they can schedule an appointment for you. Polish is more common than you think in Chicago area.

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Does this facility always is down on their system?? Can't even get an upgrade for a cellphone the two times I have tried they always say that anybody know other place with good system?

alberto tapia | Jan 1, 2019
Nirav Thakar | Jan 2, 2019

I have been there twice and always got my issue resolved.

I have an infinity box and it is not working. Can I bring it to the store and exchange it?

Ron Coppel | Jan 1, 2019
Jennii Lopez | Jan 2, 2019

Yes of your are paying a monthly rental fee

Can I buy a new xfinity remote here

Karen Rapp | Jan 1, 2019
Brian Devitt | Jan 2, 2019

they have remotes thete I saw used onès...but I am sure they have new ones or can order you one

can I return my cable box and replace with a newer model on this location? can this office program the cable box with the remote.

Ramon Suerte | Jan 1, 2019
William Grant | Jan 2, 2019

Yes, if there is a newer model, they will swap it out. Probably for free

Are they open on Sundays

luette dsouza | Jan 1, 2019
Alejandra C. | Jan 2, 2019

Yes

Is the X1 4K box in stock at this location currently?

Patrick | Jan 1, 2019
Thressa Kelley | Jan 2, 2019

Not sure. I would call ahead. Do you already have service?

Do you have cables there that I can pick up for my tv to the wall

Pamela Davis | Jan 1, 2019
Fabio Leon | Jan 2, 2019

It would probably be best to call them. To ensure they can provide you one at no cost and that they have it.

where exactlt this stire located in wood field mall complex

jawahar seker | Jan 1, 2019
Ishmayel Vemuri | Jan 2, 2019

Yes it is on golf road beside DMV office

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My remote does not work,I changed battery and doesn’t change channels

Bill J | Jan 1, 2019
Raul Huerta | Jan 2, 2019

May need to reprogram it

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How can I get a cable to connect my box to the tv?

Alvita McDaniels | Jan 1, 2018
Raul Huerta | Jan 2, 2018

They should provide you one.

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Are they open on Saturday?

Mary Jo Schulte | Jan 1, 2018
Sandeep Tharayil | Jan 2, 2018

Yes

Is xfinity available on remington rd sxhaumburg

kevin langton | Jan 1, 2018
Raul Huerta | Jan 2, 2018

Not as far as I know

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Can I pick up equipment at the store

Cheryl Alverson | Jan 1, 2018
vignesh t | Jan 2, 2018

Yes

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If I run cable to a tv, do I need some kind of converter box?

oz osman | Jan 1, 2018
Venkatesh Velaga | Jan 2, 2018

Yes. What kind depends on your setup. Standard definition (SD)/ analog or digital. You can pick up yourself and install, and activation can be done by phone.

Can IO pay my bill at the store?

Alvin Becker | Jan 19, 2021
Bill Malmgren | Jan 20, 2021

Stay*7 XD

Can I come into the office to get an exchange of my router

Julianne Jiles | Jan 17, 2021
Srinarayanprasaadh Srinivasaraghavan | Jan 18, 2021

I believe they would be able to help but you might have a wait based on the time you show up.

How do you cancel an appointment at an Xfinity retail store?

David Wilson | Jun 30, 2021
Andy Po Chan | Jul 1, 2021

This Xfinity retail store can handle all kind of issues such as sale, equipments return, technical support and account evaluation, payment...... Cancel an appt. You can call to customer care, online or here.

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