buy2 Stores - West 11th

Elizabeth Deffenbaugh

the two ladies workers and the manager on this store refuse service to disabled people with seizure alert dogs I have multiple videos of this incident I was mocked by the cashier telling me " leave get out don't have a seizure in my store" and the manager telling me " we will see me in court " "all service dogs have to wear vests" "you have to provide paperwork proof" they told me to tie my dog outside then refused me service stating they are getting a drive through and don't allow any dogs inside the store including service dogs" along with many other very messed up things I have it all on video this will be reported to whom ever owns buy two as a whole and the better business bureau along with any other proper authorities. I'm disturbed that a stover won't allong legit disabled people in with their service dogs and would mock them and their disability disgusting behavior and very scary to live in a world with people like this again I have this all on video

Jimmy Clyde

I realized that lately I have only written reviews when I felt like I received astonishingly bad service, like I did at the Buy2 store next to this 76 station. I dont feel that doing this is fair to places that treat me like royalty when I do business with them, so I have resolved to write two positive reviews for every negative one that I have the displeasure of having to write. To begin: The employees here dont deserve even the worst review I could come up with. It would be too good for them. I requested the large coffee cup from the self serve bar and was ignored. The 'gentleman' on the cash register began making disparaging remarks about me to the other customers he was ringing up because I noticed the large cups in a box nearby that had yet to be stocked. I helped myself to one. I got my coffee and realized there was nothing stocked at the coffee bar, except a little bit of coffee mate. No sticks, no lids, no sugar, no creamer, no flavoring, no nothing. I requested a lid, I was fine with the coffee mate, the cashier making the remarks begins flailing through the cup boards to find a lid, I say a lid is no big deal, he heads into the office area, put my coffee in front of the register, I realize I forgot which gasoline pump I am on. I hurry outside to glance, while he's in the office. Pump #7. I turn around, he's just twitching like crazy thinking im? Doing? What? I didn't bring the coffee outside. I see that he doesn't have a lid. He disappears back into the office as I go in. I lost my place in line and a woman is helping the 2 customers that formed a line in my 10 second absence. She was making quite a show of being good and treating them extra special. When It came to be my turn, she growls at me, "Dont go through my cup boards" I say, 'Ok.' 'Can I have fuel on pump 7? Oh, would you mind selling me $2 of quarters for the air machine?" She looked thrilled to tell me that they don't have any. Im thinking, "I'm glad this is over and I'm never going to come back here again." The Credit Union is 2 blocks away. I would have bought a spare roll of quarters for the buy2 but, I just couldn't do it.

Ashley Krusell

I wanna give the girl Shelby that works there a huge shoutout. My car broke down at the dollar tree and we thought maybe the gas ran out. My wife walked up there and borrowed a gas can. Unfortunately the car had just completely crapped out. The attendant Shelby offered to try to jump our car and when that didn’t work she offered to give us and our kids a ride home. After a long day of trying to figure out what was wrong and stuck being in the heat I couldn’t have asked for anything. Thanks so much again❤️

Sarah Leaine

Purchased gas at this location about two weeks ago. Gas dripped down the side of my car, not uncommon, but the gas attendant wiped it off and it damaged the paint which she said nothing about. I didn't notice the damage until I returned home and immediately took pictures and called the store. The manager was out for the day and I was told I would receive a call on Monday. No phone call, so my wife contacted the store and talked to the manager, Jessica. She said she filed a report and that that gas attendant had no idea she had caused any damage. There was an obvious mark from where the bumper had been wiped that wasn't there prior. We have contacted the manager, twice and both times have been told she sent the report. The Regional manager, Summer, has been informed and we have had no return call from her. We are told that they have no main office we can contact which is ridiculous. There was no reason why the gas attendant could not have informed me when the damage happened and apologized. The lying, refusing company information and no contact are not acceptable for any business. It shouldn't be surprising though considering the condition and customer service at most of there locations.