Interstate All Battery Center

Martin Greig

This experience was probably a one star experience but because this is my first bad experience with this location, I am giving them an extra star. 2 years ago I purchased a higher end AGM battery from this location. I have had pretty decent luck with Interstate batteries in the past and I have purchased a few from this location. It came with a 3 year warranty. The battery started losing voltage if it sat, even just overnight it would lose enough voltage to not being able to start a vehicle (I fully slow charged the battery at 1amp then let it sit overnight unhooked and tested the next morning). I brought it to them on a Monday to hopefully warranty and explained the situation. they told me that it was somewhat discharged so they would have to charge it over night and test it the next day. I explained that this was part of the issue but understood why they would need to charge it. They told me they would call me the next day after they tested it. I called them on Thursday of the same week as I had not heard from them. I told them I had dropped a battery off to have them charge and test it and was checking the status. Without asking a name or type of battery they told me it was ready to pick up. I asked them how it tested, and he said it tested fine. I was a little suspicious but figured maybe there were not a whole lot of batteries this had bad done to this week so no need to see which one was mine. I went to pick it up and they told me they just took it off the charger and it tested fine. When I explained that it was losing it's charge just sitting, they again told me they load tested it and it was fine. The employee over the phone and the one in person (sounded like different people) both showed no interest in investigating further. I took the battery home and tested it on a load tester, and it tested bad. I am so disappointed in this interaction because I feel like they were just hoping I was an average person that did not know much about batteries or how to test them, so they did not have to warranty this battery. I purchase batteries often as I am a mechanic and will no longer be purchasing from Interstate because of this experience. I really hope that this is a staff issue and not a companywide policy change as I have never had an issue getting an Interstate battery warrantied in the past.

Arth Johansen

Interstate battery has gone downhill. Customer service sucks. They wont honor a warranty without a receipt. No wonder they are losing dealers left and right. Even after going to the shop and calling customer service, they wont help a customer when an old dealer was at fault

Buddy Fasnaugh

I only use Interstate Batteries in all of my 4 vehicles, a p/u truck, Jeep, Toyota, HotRod, 5th wheel camper, and, 2 boats. Why? Because over the years I have found that they are extremely more dependable and last longer. Recently I put a new battery in my truck, old one of 6 years had a dead cell. Approx. 6 months later, the new battery pooped out. I went to the Interstate store and Zach, the store manager checked the cells in the battery, said its no good, put in a new one. Up, Up and away I go. SERVICE is HIGH on my list as well. I highly recommend Interstate Batteries.

R. Stockwell

I received fantastic service from this place. Rick helped me and is a rockstar, went above and beyond. Really impressed with the knowledge and help received. Tons of different types of batteries and cool gadget's here. Will definitely be back!