Office Star Products

BRANDI TAYLOR

If I could give them zero stars I would. I would never voluntarily choose to shop here but apparently they operate as a vendor for Home Depot. I bought a bedroom set through Home Depot and half the parts were warped or broken. I’ve tried for weeks to get a replacement part and keep getting the run around. I’ve reported them to BBB for fraudulent practices and have also contested the credit card charges with Home Depot due to their sheer negligence. Based on the negative reviews from others, it appears my experience is not unique. Stay away from this company and their products as they clearly do not care about the customer.

Angie Mader

I have been trying to reach their customer service department since January. This is September and I have heard nothing. I have left 2 emails and multiple voice mails. If you hold to wait to speak with someone, after 15 minutes, it says they are not available and disconnects you. Even their main office number is a continuous recording. I received a couch without arms and cannot properly assemble it until I have the arms. This is absolutely the most inexcusable customer service I have ever dealt with. If this is any indications of how they treat their other customers, I don't see how they are still in business. I will never buy another one of their products! I would give them no stars, but you have to have select at least one to write a review!

B C

Office Star is a terrible company. Plain and simple. Bought one of their office chairs and tried to get in contact with them for a replacement part. I was told to e-mail them. I did three times and zero response! I also left voicemails. Nothing! I ended up returning the chair because of this to the retail location where I purchased it. I recommend you stay away from purchasing any of their products.

Kleek McGeek

Bought one of their papasan chairs, the swivel broke and all the ball bearings fell out in less than 6 months. I've called their corporate offices and the parts department, transferred around and then told to email them. Two emails later, with photos attached of the original purchase receipt and the faulty swivel, absolutely no response. Poor customer service to match the poorly made product.