Courtyard by Marriott Louisville Downtown

Susan Hawkins

This location fit our needs, great stop from Chicago to Chattanooga. I was concerned when arriving to room and saw ear plugs by the beside table, as a courtesy Hotel provided, this hotel is close to 65 and the street by hotel is busy as well. It was manageable, I did sleep. Staff was great.

Sandro Galindo

Very good stay! Clean rooms. Really wonderful staff. Left us a couple of earplugs that we didn't need as noise outside wasn't too bad. coffee shop opened half hour earlier than posted which was a big help. indoor pool and gym facilities were above expectations. Great job all around! (oh and everything we wanted to check out incl the NuLu neighborhood were all in walking distance. !)

chaudney fincher

One star for customer service. 5 stars for the location. Andrew, the "General Manager" was extremely rude and had no interest in being of any help. He wouldn't allow us to use family discount though we had the correct paperwork for it. Also, we wanted to upgrade the room, he told us there weren't any available. I went to the website and low and behold there were several rooms available! He made the check-in process insane. Do better "General Manager".

Paul Benario

We just stayed for one night at the Courtyard Marriott. While we loved the location, we were not impressed by the service. We are lifetime Titanium members (highest level Marriott status) and generally choose to stay at Marriott’s so that we get good service. Before we got to the hotel, we did mobile check-in, which made it clear that if there was availability, we would get a room upgrade. Additionally, we used the chat-feature of the Marriott app and requested a suite if possible and again were told that they would accommodate if there was availability. When we checked in pretty late into the evening and arrived into our room, it was quite small and we had an additional issue with it, so we asked if we could switch rooms. When we went to our new room right next door, we were surprised to find out that it was a SUITE! While we were appreciative to have the suite, we were disappointed that it was clearly available and yet were not given the suite initially. We were very happy with the availability of the Tesla charger. We generally pick hotels based on having a charger. The Tesla charger was available and it worked great, although we were a bit nervous since they only had one. We used their enhanced (upgraded) internet for work. We are on a lot of video calls for work and this generally works great. Unfortunately the internet dropped a few times during a number of the calls, which was very frustrating. Because of these experiences, we would probably choose to stay at a different downtown Marriott hotel because there are clearly a lot of choices.