Address: 5540 Winfield Blvd, San Jose, CA 95123, USA
Phone: +14086062987
Sunday: 9AM–10PM
Monday: 9AM–10PM
Tuesday: 9AM–10PM
Wednesday: 9AM–10PM
Thursday: 9AM–10PM
Friday: 9AM–10PM
Saturday: 9AM–10PM
Parveer Jindal
Technician was super knowledgeable and very polite. He had a thorough knowledge of the product. Couldn't be more happier with my experience using this repair company. Very professional!!
Rocky Ishida
came later than originally scheduled, but was notified promptly. Diagnosed the problem, and provided the parts in a day. Came the next day on time and installed the new part and fixed the washer. Using it now with no problems. Very good, excellent service!!!
Ardis Young
Appointment window of 1pm to 5pm (@ a rental home)-told the tech would call before he was to arrive. Appt was updated that morning to 2 appointments: 12:31p to 2:01p & 1:31p to 3:01p. NO SHOW; NO CALLs. I initiated a Chat. Given updated appt window of 3:10p to 4:00p. NO SHOW; NO CALL. I initiated another Chat. “Oh, sorry, your tech had a major repair and won’t be able to make it. We’ve cancelled the appt and the tech will call you to reschedule.” I drove home and 10 minutes later I get a call from the tenant - “The Sears Tech is here!” NO CALL from the tech. I have to drive back over to the rental (it’s now 4:45p). I used their service before when the unit was still under a Sears extended warranty I purchased. Same story - 4 hour window; invariably the tech showed at hour 3+ and NO CALL beforehand. I won’t ever use them again.
E Tarano
The service technician on contract by Sears was excellent. Parts needed will take a while, but he'll fix the problems. Contacting Sears initially to get an appointment was a nightmare and they failed scheduling the appointment. The company they contract with contacted me with the real date. Sears services are horrible. Problem is: I have a Services Contract for all my appliances with them!!! Won't renew it.
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You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.
Sears Home Services is still a leading appliance repair service in the United States. We repair most major appliance brands, makes and models, no matter where you bought them, even if you're not near a Sears store. Our technicians are appliance repair experts who you can trust for repairs on top appliance brands like Carrier, Samsung, Maytag, Bosch and LG.
They always cancel and when they do come they are late. I used them twice and both cancels were because the technician was sick, but no courtesy call to let you know. Last time they didn't even fix the issue and had to have them come back a week later. Horrible service, will never used them again. If you look up review, you'll see similar experiences like mine.
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