SERVPRO of La Jolla

Suzanne Mills

After water mitigation services they needed to send a sample of my flooring for insurance replacement value on 11/26/2021. I was assured it was sent, and this was confirmed on 11/29 and addressed again on 12/1. My repairs on the bedrooms cannot move forward until this step was done. When I called again 12/8 to find out why I wasn’t getting the results they informed me that they had never sent the sample in. 12 days of waiting and being misinformed are infuriating. Being displaced is stressful enough without having incompetence on top of that. Because it was all completed they had me sign completion documents plus performance feedback that was positive at that point other than the fact that some of their staff didn’t wear masks and didn’t ask if it was OK. I can’t undo that evaluation and I feel customers need to be aware of these issues. I’m awaiting the manager/owners call

Ward Fitzpatrick

I recommend Servpro 5 stars. Benny's was the lead tech, he went above and beyond the call of duty and responded to my emergency in less than an hour. He and his crew pumped 2 feet of water out of my basement then set up a drying system which got rid of the excess moisture. He and Servpro accommodated my schedule and came to pickup the equipment on my schedule. Many thanks to La Jolla Servpro and Benny. I hope I don't need them again but if I do I will call them again immediately and so should you. WF

David Ni

I was so happy to work with Benny from Servpro of La Jolla. My house is a rental property, and I am living in another city. He always provided me with progress status and gave me good suggestion. His team finished the work on time and with a good quality.

Lori Shuman

A supply line to the toliet tank burst and flowed for 5 hours allowing water to cover every surface of my floor throughout the house. Servpro was recommended by my State Farm Insurance company. I called on a Sunday at 6pm. Within 30 minutes Benny arrived. He quickly found the source and got to work setting me a ease. Benny and his supervisor Roger were amazing, thank you both so much! Benny kept me informed of every step with daily updates. It took a week of drying with heaters and dehumidifiers so mold did not become an issue. A big thank you to Flo too, who showed up to do a pack out solo and thankfully call for back up. She personally cleaned my couches to rid them of the awful smell that occurred during the drying process. Thank you Flo! I highly recommend Servpro to do your drying for flood. Although I cannot say the same for the restoration part of the company that I had contact with. Andrew and Esperanza need to learn from Benny, Roger and Flo how to treat a customer. Also, I was assigned an outside contractor Drew with A1 Restoration who is a former employee of Servpro who cheats the insurance company by charging for work they don’t do and the work that is done is subpar. I was really unhappy with this part of the service and recommend choosing your own honest contractor that does quality work.