Ashley

Forever LA

Seems like we are traveling with Ms Mona Lisa to different Ashley’s. 😊 My sister’s liked my living room furniture and I called Ms Mona Lisa to check her first availability’s for this week, she told me that she started working in downtown location since this last Sunday and of course we drove all the way from west covina to work with her. She created another memorable and fun shopping experience for us. Ms Mona Lisa, we love you and we are truly appreciate you for accepting us in such a short notice. Looking forward to see you in my sister’s wedding.

Emma Miller

This location is very strange and unusual. First of all, parking security takes you inside the showroom from employees small door not the main entrance for some reason. Second of all, Salesman’s are looking extremely sad and not having desire to even say hi to the customers. Looks like they are in the Jails not at work. Here is my story, I ordered the bedroom and dining room set on May and I finally got them last Tuesday but damaged ones. I called customer service right away and they told me to refuse the delivery and come to the store to fix the issue. I told my husband that I will go to the Ashley store and take care of it, you don’t need to go with me. Rachel, the customer service lady started to helping me till store manager Sohel walked over and saw me speaking to my husband on the phone regarding the issue, he yelled and screamed at me. I was confused and hangs up the phone to see what’s going on. He didn’t even let me talk, he repeated himself over and over that “I am proud of myself that I am very professional” which it doesn’t help my issues at all. He was walking out of the customer service and walking back yelling at me again several times. Very disrespectful and loud. I have never seen this kind of customer service in my life. Two male and female salesman’s stopped him on his way to me, I felt like he is coming to hits me. I ran to my car and left to the emergency room because I couldn’t breathe since my heart was racing. I spent 3 days in the hospital. Ashley will hear from my lawyer soon. Do not go to this location, you put yourself in danger. Now I know why salesman’s are sad, poor people have to deal with this monster 8 hours a day.

Roberta Rodrigues

many movements are beautiful and good quality, an attendant who attended to us, Valey is wonderful, very patient, the manager Suhail is very friendly and gave us a wonderful discount!

Amanda Danson

Such a elegant place. Monalisa was polite, professional and sweet, she helps us to pick up the most beautiful living and bedroom set. We also bought sealy mattress and foundation based on her wonderful recommendation which was new bedroom set why not new comfortable mattress. She spends half a day walking with us with her beautiful smile. She walked us to the bathroom instead of telling us where the bathroom is when we asked which is very respectful. What a amazing experience…. This lady worth a visit trust me. I highly recommend this Ashley and work with this beautiful lady.