O'Reilly Auto Parts

WORLDWIDE1131

I called in with an inquiry for multiple parts. I spoke to Marcia or Marcy which just happens to be the manager. She was rude and unprofessional. Very impatient and emotional, Yes I did have a lot of questions but I'm trying to make sure I'm getting the right info/parts and she's rushing me. How does a manager not know why the national part is better yet it cost 3X more . Do your homie work.. All of the unnecessary yelling about a line forming in the store was unnecessary She needs to calm down and work on her attitude when dealing with the public. The manager should set the right example not create a problem. Will definitely call corporate about this....... I did call back and spoke to a polite, patient and professional rep named Anthony. He was knowledgeable and answered all of my questions. Thank you Anthony, you're an asset to this company.

Chad Taylor

Immature and rude employees. This is not the First time! I brought back a Cigarette Light Air Compressor, the box says it will pump up any tire. It does not work. I wanted to return it. Anthony decided to have an attitude about my return. I’m not mad at Anthony because he did not make this product, so why would Anthony get so defensive about this product and assume I was lying. Point of this review is, this store needs better management and customer service. Inventory at this location is great

Greg Martin

I purchased 1 wheel cleaner for 7.46 on Thursday 27 .I was charged 2 times by the cashier, who told me that he was just a driver and really didn't know what he was doing. I called my bank twice and they are going to dispute the second charges. I also went back to the store in Whitsett twice and the manager said that she could not take it off after showing her my documents from my bank. It's not the 7.46 . It's the principle. They don't need someone working the register if they don't know what they are doing. Bad business for O Reilly in Whitsett NC. Be careful when using a card there .

Regina McKay

Stopped to get windshield wipers, and Logan was so kind and patient while replacing them for me.