CVS

david michael

I waited in a long line at the pharmacy - it's always a long wait. I ask if they have a blood pressure machine - they don't, but told me that the MinuteClinic could quickly take my blood pressure. I wait again and finally an employee comes out of the exam room. I ask to have my blood pressure taken - her EXACT response: "it's illegal for us to take your blood pressure." No other explanation. No suggestion to make an appointment. I was not sure I heard her correct, so I repeated what she said. Her response, "yep, it's illegal." As an attorney in NC for over 15 years, I am really interested in what federal or state law that prevents you from taking a persons blood pressure. I was left speechless...

Daniel Johnson

After getting bounced to this CVS because the CVS on Union did not have my son's prescription. the pharmacy called and confirmed with me that I would like to purchase this at noon today, because my insurance company would not cover it. I told him that was perfectly fine and we would still like it filled. after waiting a while we called and checked on what time it would be ready the computer said 5:00pm. when I went there to pick it up at 5:00 they informed me that they didn't have it in stock and will not be getting it for a few days. you can find better customer service at Walmart self checkout.

me person

I work in customer service, so I know it's hard. But I have never been so disrespected in a customer service situation verbally. Tone, lack of empathy, shortness of word, no eye contact. At the end I was told have a good day, as a try to make up for the conversation but even that felt condescending. It doesn't matter which pharmacy person working did this. If this is one team member then the whole staff needs to train to be better in customer service. I was truthful, polite, and straightforward about my situation. I'm aware I made a mistake and was trying to fix it, but I don't need your staff to make me feel worst with just words and how they speak to me. Please address this issue.

Kesley Luna

I went last night for some last minute pills at 10:30pm. I purposely came here since it says it’s 24 hours on the website. Got into the store and the two ladies working quickly as I got in they said on the intercom that since they were short staffed that they will be closing, so to make your last selection and go to check out. Less than 5 minutes passed and I was still looking for my medications and one of the ladies came up to me saying they closed. I felt rushed and bought the first medication I saw for my pain since they were such in a rush to leave. As soon as I walked out the store, so did they. I understand that you are short staffed but the way you rush the customer while they are in pain and finding something to help with that is not good customer service.