Kaiser Permanente

Elizabeth Magee

Wonderful staff so helpful

Ronald Mcnair

Kaiser's mental health services are all but non existent. I was given an outside referral to Beacon. I spent a Saturday leaving 75 voice messages for different therapists. Every therapist that called me back said they either were taking no new clients or would only take cash and not insurance; they started at $125 an hour at the low end. Kaiser then gave me a referral to an app called AbleTo, the therapist there said I was clinically depressed and needed an outpatient provider at Kaiser, referring me BACK to Kaiser. Kaiser then referred me back to Beacon. When I ask to speak to a therapist at Kaiser I am ghosted with no followup. This has been ongoing for MONTHS. I have communicated my suicidality throughout this whole process, at this point I can authentically say it would have been less of a hassle to just have killed myself than to deal with Kaiser when I had the energy to make all those phone calls.

Venson Beelee (#moneymynewbbfriend)

This isn’t about Kaiser Oakland in general but about my experience on the phone trying to book an appointment. The nasally broad that answered the phone she sounded as if she should have retired with Fred Flintstone a long long long long long long long time ago. It was 5 min before lunch and once she explained that, I asked her to transfer me and she hung up the phone. What if I had a real emergency? Maybe she had a bad nasally day! Perhaps someone told her that over the phone she sounded like witchy pooh! In today’s day and age one should be nice because trying to be an operator bully….. will get…..

TeenaSanFran SanFran

With/for your drive thru COVID appointment, enter on 38th side for car queue. Have both your photo ID and Kaiser card ready and placed on dashboard. Two lane queue turns into 3 testing stations. Have your windows closed until directed otherwise. And try to only have those who are being tested in the car. No pets. Point or wave to who is being tested. Very efficient.