Address: 12345 E Burnside St Suite A, Portland, OR 97233, USA
Phone: +15039059912
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: 8AM–5PM
Zeae
The team you have here has change my opinion on going to a dealership. You have great customer service, you care about your customers and give optional routes to fix your car. Instead of selling me a new transmission, they understood the value of my car compared to the transmission and suggested to buy a used which they would source and install but also letting me know that it would be under warranty by the dealership but by the company they bought it from which was very good to know. Each time I've gone there it's been the same nothings been changed on how they greet you and take care of you. I'll keep going there as my #1 car repairer. Keep up the great work everyone. Thank you Olivia for taking care of me each time I've gone there in an timely fashion and being upfront about things. The fact that you go ask questions if you don't know is a really strong skill I like to see in people instead of giving me a idc answer.
LeeAnn Pratt
All staff I spoke with on phone and in person were congenial and answered all my questions. I’ve had my car in for yearly checkups before and have never had any issues following appointments. Plan on seeing them again next year.
Laura Ehl
My service experience was great and I will definitely be returning in the future for any service needs! I was very satisfied with the option of getting a Lyft ride to/from the dealership while the car was being serviced. When the diagnostic was done, I got notified by text and given the maintenance options. I was expecting a call directly after that to discuss with a technician, but I ended up having to call after waiting 2 hours. My car needed a back-ordered part, so the dealership thankfully offered a rental car at no cost to me. The service was done sooner than expected. And they were not pushy at all about the optional extra maintenance work. Their prices are reasonable; I got a quote from a couple other nearby mechanics for the work I needed done, and they both had higher rates. When I picked up my car l, I believe they had given it a car wash too!
K Birt
Tire was leaking. Service tech was friendly, quick and effective. Found two nails and patched the tires. Very happy with the result and my car is up and running.
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Yes we do!
Yes, you are welcome to drop your vehicle off the night prior to your appointment.
No, we are now offering our Quick Service Express for those regular service intervals. This walk-in service is available from 7:30 am to 4:30 pm Monday through Saturday.
Yes, we have service loaners available. Please call our service department to confirm availability and cost.
Simple answer is no. You can have it serviced at any licensed repair facilities from coast to coast.
Yes, we offer complimentary flat tire repair with no need for an appointment. Just bring your vehicle in to our drive and we will happily take a look at your tire. If we can safely repair it, we will get your car’s tire repaired and reinstalled to get you back on the road.
We do not cut keys at the dealership. Volkswagen keys are laser cut specific to the VIN of each vehicle. We order the specific key to match your vehicle; it typically takes 3-5 business days for the key to arrive after ordering.
Volkswagen recommends an oil change interval of 1 year / 10,000 miles for all Volkswagen models 2009 and newer. For model years 2008 and older, the recommended interval is every 6 months / 5,000 miles.
If your check engine light is on steady and yellow, we recommend first checking your gas cap for being fully tightened. If this does not solve the issue, then we recommend calling and setting an appointment to have your vehicle inspected. If your check engine light is yellow and flashing, we recommend having it towed in immediately.
Everything that’s included in the factory limited powertrain warranty is now covered for as long as you own your vehicle as a complimentary feature with your purchase of any new 2018 or newer Volkswagen model purchased after June 1, 2018.
Yes, we offer complimentary battery inspections through our Quick Service express. You are welcome to bring your vehicle in during normal service hours and we will check your battery’s status for you.
Yes we do! We offer flexible monthly payments on the service of your vehicle.
Dick Hannah Dealerships has made modifications to our operations. Social Distancing protocols are in place per guidelines. Signage and floor decals help to ensure all people maintain appropriate distance. • All staff members are wearing masks when dealing with the public. • Plastic barriers have been installed, where appropriate. • Additional hand sanitizer stations are installed • All vehicle touch-surfaces such as door handles, steering wheels, etc., are being sanitized • All employees are instructed on sanitizing their own work spaces. • Our cleaning staff is being extra diligent and using industrial-grade products. We have reiterated with all of our employees the importance of washing their hands thoroughly, and using hand sanitizer when necessary. Any employees who feel ill or show symptoms will be required to stay home. For more information, check out this video: https://www.youtube.com/watch?v=eLzlBD6zwbA
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