Apria Healthcare

Mike Bivins

This one star symbolizes a Black Hole for me. We had a priority order from Kaiser doctor for a hospital bed and wheelchair to be delivered Friday, got the hospital bed that day but not the wheelchair. Saturday comes no wheelchair but they bring wheelchair legs but not the wheelchair. I call they say we will have it by 9pm Saturday. Nope we stayed up all night no wheelchair. I call first thing Sunday morning..they say we will have it by 10am or driver will call us. Still no wheelchair as I sit here waiting.

Sarrina Lewis

If I could give Apria a zero or even a negative I would. I’ve called multiple times because they charged us when they were not supposed to. When I did call agents said items were taken care of, however, when I would call again to check on it agents stated there is nothing on file in regards to items. When I called almost by the fifth time with the same issue the agent hung up on me mid call. Their customer service is horrible. With all these negative reviews you would think a company would assess and retrain or fix this issue but they could careless. I wish Kaiser had other options. We’ve had to use Apria for oxygen and a breast pump. It has been a year of headaches with this horrible company.

Arrielle Castro

This was absolutely the most horrendous experience ever, especially after having an emergency C section. I’m not sure if this was the hospital part, but they never came and talked to me to ask what sizes I would need for the pump horns. But anyway, Apria was originally going to deliver the pump to my hospital room (they didn’t give me the option to have it delivered to my house). So I was held up at the hospital longer than I needed to because I was waiting for my pump. I ended up calling Apria to ask if it could be delivered to my house instead, which they said yes. So I discharge from the hospital and when my pump arrived, they didn’t include the kit with it. It was literally just the pump itself. So I had to call back (late in the evening) to request the kit that goes with it. I was told that it would be delivered within 3 hours the very same night. It did not show up until the NEXT DAY AT 7:00PM. So I was not able to pump that entire time!! With twins waiting for mama’s milks, I was devastated to not be able to encourage my milk to drop ASAP because if no pump and my twins are in the NICU. The best part about all of this? THE PUMP WAS BROKEN. Only one side worked!!! So the hospital staff lent me a brand new Apria pump, which she gave to me at the hospital. Absolute nightmare of an experience.

Francine York

This is the most frustrating company to work with they leave you on hold for 20 or more minutes then disconnect your call . It took me 3 months to get my Cpap machine. Then 2 months to get the correct mask then still waiting for new head gear. They are the worst I dread having to deal with them