Orchard Pointe at Surprise

Lori O'Keefe

I recently attended a free conference hosted by Orchard Pointe communities with Teepa Snow, probably the most knowledgeable person I've had the pleasure of learning about proper, respectful and dignified dementia care. The fact that Orchard Pointe embraces her teachings and provides it to their staff is amazing. It can only lead to better care for their residents living with Dementia. Thanks you.

Jeri Stiles

We have a friend that moved into Orchard Pointe a short time ago. This place is beautiful and has many amenities for the residents. All of the staff are so friendly and able to assist if needed. Stephanie is one of the best. Very informative, friendly and very knowledgeable! Great place for couples or singles.

ann crow

I picked Orchard Pointe for my mother because I was happy with it when i toured it and it is very close to my home so it is convenient . My mom has been there almost a year. On the most part I am happy with facility and she has settled in well. There are many staff members that go above and beyond there job. Early on I met Becky the activities director and she has made all the difference in my mom adjusting to her new surroundings. She is constantly giving me new ideas and ways to help keep my mom comfortable and engaged and if I am unable to do it Becky does. She listens to you and truly hears what you are saying and makes things happen. That being said there are a few areas i am not totally satisfied with and that is why i cannot give this a five star review. I feel like there is not good communication with the care staff and family. I am the guardian for my mom and decisions should be approved by me and discussed with me. they are not unless i ask. when i do ask i often cant get a straight answer or it gets passed to someone else. i have asked from the beginning about a care plan for my mom. I didn't even know one existed until i finally went to the nurse and even then i had to wait for it to be emailed to me. I also learned my mothers care plan should have been reviewed every 6 months is had not been done. I feel like the Orchard Pointe staff should do a better job at making sure the families that need to be are included. I understand this doesn't apply to all but many it does and its not being done. Overall i think it is a nice facility it is always clean and the people are all very welcoming. Donna has also helped me on many occasions. My mother really seems to enjoy the activities they provide as well.

Mary White

The facility itself is lovely. Warm and inviting. My parents had a very good sized 2BR 2BA apartment there and were comfortable with the living arrangement. The staff for the most part was lovely and treated our family well, especially Becky, Donna and all the receptionists. But the food was deplorable. NOT what you would want your aging parents eating. More like college cafeteria food. Soggy vegetables and too much breading and “gravy” to disguise whatever the bland meat or fish was underneath. And tiny portions even though my Mom repeatedly asked to be provided with more. My Dad essentially quit eating much because the food did not taste good except for breakfast, and lost weight there! Clothes and linens lost by the weekly laundry service, and a weak excuse provided when my Mom complained - “Oh that’s a problem at all AL facilities.” In addition OP had a great deal of turnover. Four nurses in less than the year and a half my parents were there. We just moved our parents to GA to be closer to family in February 2022. Learned of even more problems with OP from their new facility. No reassessment of my parents’ care plans at OP since 2020, while the new facility will do that at least every 6 months. Also, OP sent two different lists of my Dads medications to the new facility, resulting in the wrong meds being prepared and almost administered to him today. Until OP can tell you that all or most of their main staff has been there for at least 2 years, don’t move your aging parents there.