Shade at Desert Ridge Apartments

Jenna Harris

My sister and I have lived here for 4 years and it’s a nice community, we love the area and how convenient everything is. I work out in the gym almost everyday and the pool is super nice and relaxing. The gals in the office are so accommodating and nice. They have helped me with different issues over the years and helped me resolve them quickly. I would definitely recommend living here. The property manager is the best ❤️

2ndLove Store

I have live at Shade for about 6 years now. The positives.....the staff is amazing. This has been a rough year for everyone, including the staff. Up until about 4 months ago we were not hit to hard by Covid......but of course all good things must come to an end. Jason has been a blessing through this process. The maintenance team is so on top of things. Anytime we need something they are so fast at responding. Any time you pass by a staff member you are warmly greeted with a hello. I have to agree about the extra charges, I wish we had the option of valley garbage service. Better yet if we are going to pay for the service why not have it 7 days a week. Some apartments are getting facelifts and the pictures look amazing. I have no idea if all apartments are getting this upgrade but if not I feel slightly unvalued. Living here for as long as we have or anyone else for that matter should get an upgrade. Lastly, the lap pool could use some work. There use to be lounge chairs and now there are a total of 2. There use to be furniture by the fire pit and now there is none.....and most of the time the fire pit does not work. All in all, I do like living here and love the staff!

Alan Noblitt

On the plus side, the Shade Apartments are in a good location and are fairly well maintained. I’ve lived here for over 2 ½ years and have been fairly satisfied with the apartment itself. The windows are paper thin and the perimeter locks must have been purchased at a rock-bottom price, but those items were less critical for me. The reason for me giving a low rating has mostly to do with the way that management bills people, and all of the fees that they throw out. First, they have a “valet trash” service for which they charge over $30 each month. I have never used that service during my entire time of living here, but still have to pay that fee each and every month. Second, they put in a bunch of mailboxes to receive packages as a labor and cost-saving device for them over a year ago. This way, their people did not have to be disturbed when people came to the office to get their packages, which made perfect sense. However, the management then decided to charge over $20 per month to every tenant for this service, even though it mostly benefitted their staff. Finally, and most importantly, I believe that they do not act ethically when dealing with special circumstances. Although I lived here for over 2.5 years, always paid my rent on time, and was a model tenant, they refused to work with me when I asked to terminate my lease before the end of the term. I was fine with them charging me 60 days of rent as a type of “punishment” for me. However, they instead are charging me four months of rent, which any reasonable person would agree is completely unconscionable. Most likely, for at least two months of that, they will have a new tenant in the apartment, so are “double-dipping”. The management refused to budge even a little bit when I contacted them, as they are apparently seeing only dollar signs. Their very one-sided lease contract protects them legally, but they have taken the low road when it comes to ethics.

Kimmie Mickins

This is an update to my initial review: I've now lived here 8 mos. Sadly, in the last 8 weeks there's been exorbitant piles of pet feces all over the grounds. In grassy areas, rocks, sidewalks, and the dog park has become a feces dump Within the 1st 3 weeks of this, I left a vmail 1x, and sent 2 emails to management and their reaction was to send a SOFT letter asking people to clean up after their pets, but there were no warnings of consequences, hence, the problem persists. I sent a 3rd email last week with a considerable remedy that many multiple resident communities use, and there's been zero response. This is distasteful and disappointing. I hope the new ownership that's taking over does better. ----------------- 1st review: Thus far (3 mos.) I have had only pleasant experiences living at Shade@Desert Ridge. My apartment has a cozy-yet spacious, modern floor plan and is well-insulated. The grounds are very well maintained and lovely to stroll through. In fact it's well lit at night and I feel safe to stroll and exercise in the late evenings when the heat has calmed down. Others in residence apparently feel the same. The communal areas are very appealing. The maintenance crew (David, Pedro and Abel are the ones I know by name, but the compliment is not limited to just them) are very friendly, thoughtful, respectful, expedient and thorough with service requests. I've not ever experienced such a stellar maintenance team before in the history of renting in USA and abroad. The community overall is quiet and peaceful; even considering the broad resident age/generation ranges, and also, the residents are friendly. The location is prime with immediate proximity to all the services, transpotation routes and amenities that anyone might need. I viewed the community 2 months before moving and the entire experience leasing with Mr. Sangar in the leasing office, from viewing to post move -in has been top-notch. His approach and demeanor is very genuine, and he remembers our names! That's a touch of class. Unless there becomes some drastic shift to my experience living here, this review will stand. So, I hope anyone who uses this review to help secure their consideration to live at Shade will have an equally pleasant abode.