United States Postal Service

Category: Post office

Address: 15421 Gale Ave, City of Industry, CA 91715, USA

Phone: +18002758777

Opening hours

Sunday: Closed

Monday: 8:30AM–6PM

Tuesday: 8:30AM–6PM

Wednesday: 8:30AM–6PM

Thursday: 8:30AM–6PM

Friday: 8:30AM–6PM

Saturday: 9AM–5PM

Reviews

Isaac Ramos

Jun 21, 2022

They really need to hire more people to help the customers about their shipping and they really need to fix the usps drop off barrel because everytime I keep packing it it just jammed and they just don’t care they really need to hire more freaking people and they need to upgrade the usps drop off barrel if it doesn’t work

Lidia Petri

May 25, 2022

Is anyone from management at this post office ever read or care about so many bad comments ??? Why is this office still open to the public ? The service here is RIDICULOUSLY BAD" The cashiers are rude, very rude. I don' t this this workers really know who pays their salary. Please hire better people that treat their customers the way they should be treated. 🙏

M L

May 7, 2022

It's on main street. Never had any problems with mailing out letters. Parking is big here and they do have a Drive thru drop off mailbox. Service is slow and usually takes awhile to mail packages. They do Passports here and do photos for the passport as well which is convenient. This is a processing post office so mail does appear to get processed and mailed out same day which is nice when you need your item to get there quick

david kong

Oct 10, 2021

I have been using this facility to most of my mail needs, and services has always been relatively fast and easy. Most of the counter people are very polite and courteous. No problems so far. They have a low rating on Google reviews, but its not that many considering the amount of satisfactory customers that used this post office. Happy customers dont often leave comments, only the dissatisfied customers do.

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Questions & Answers

Why in the world does, USPS in City of Industry keek a package held up for 14 days and 13 hours now, is there a strike out there, or do you just not care about getting mail out too people, this is ridiculous.

george fredrick | Aug 22, 2018
William Phillips | Aug 22, 2019

I have a package that I am waiting for since the 9th of December. When I consult USPS tracking, I am informed that Industry postal distribution center received the package on the 9th of Dec and is still sitting on it. Nice to know that this agency is able to remain so incompetent and not have the Postmaster General looking in to their operation

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Why is my package still in city of Industry since November 17 th and nobody can give me information about it 🤬very disappointing

Veronica Sanchez | Aug 22, 2019
Yesenia Reyes | Aug 22, 2019

My package has 18 days and has not yet reached Miami. It has 7 days in los angeles california, and on the web page it has not been updated since July 11

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business hours for passport's plis thanks

jackye vasquez | Aug 22, 2018
cheng458 | Aug 21, 2020

is sat for passport service? Thanks.

Why have yall had my package for 8 days and won't send it????

Heather O'Rear | Aug 22, 2019
Carlos Medina | Aug 22, 2019

It's waiting for processing at a distribution center amongst millions of others

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The status of my package has not moved in days.I Purchsed an item on eBay&noticed it is@the post office near my house.Am I able to pick it up instead?I wanna make sure my package doesn't end up going to a different State&come back like other times.

RECKZ TTV | Aug 22, 2019
Hanzelnuts | Aug 22, 2019

Unfortunately, you can not pick up your package at a Distribution Center. The post office at 15421 Gale street is a Distribution Center. I worked there before. Do you know if your package is Priority or First Class? Is it big or small? If it's small, it might have been left behind in their equipment by accident. That's why you don't see movement with your tracking. Almost every package with a readable tracking number will get scan. I'm sorry that this has happened to you and your package. Another thing to note is that, if your package is not shipped by Priority or First class, it will get staged and left there for a few days before they process it. Reason for that is that they process Priority first, then First Class, and if they have time, they will process the standard mail. Standard mail are those that are not Priority or First Class. After a few days of being staged, those mail will then be processed like First Class Mail. I hope this bit of information helped.

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Why does city of industry take so long to accept a package and deliver it? Accepted July 7th and still not moving. Going on 3 weeks now. Looking at others reviews, it seems this is the case all the time.

Great White | Aug 21, 2020
Jessica Blakeman | Aug 21, 2021

My package has been there since the 8 and it's still pending acceptance 🤬

When will my package arrive at my home ?

Aaliyah Williamson | Aug 21, 2020
Armando Cantoral | Aug 21, 2020

Do you have a tracking number?

Is the post office open on weekends?

Bob Dominguez | Aug 22, 2018
Al Q | Aug 22, 2018

This one is open on weekends but not full hours on sunday

do you guys sell theme park tickets?

Linda Watson | Aug 22, 2019
Armando Cantoral | Aug 22, 2019

No, USPS don't sell theme park tickets.

Can My package be sent out I need be it by tomorrow y’all ben holding it since the 22nd

Moesha Nance | Aug 22, 2019
ricardo costa | Aug 21, 2020

Did you ever get your package ?

how do I schedule a passport? do not get a phone call. no schedule site. can I just go without any schedule

Myoung Oh | Aug 22, 2018
Amy Drooks | Aug 22, 2019

You can go to the library in Whittier. Have you checked Auto Club?

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What time close the passport service?

sergio monsalvo | Aug 22, 2018
Christian Soto | Aug 22, 2018

The Passport service at this location closes at 2pm. It's best to get it out of the way in the morning. They open at 9am.

What do I need to get a passport

sil h | Aug 22, 2018
Christian Soto | Aug 22, 2018

Birth certificate, Identification, passport fee ($110), and photo/USPS fees ($55). Remember to fill out paperwork in it's entirety.

So....why did my package that had been sitting (for weeks) in Indiana, which is right next to the state it's addressed to, go clear out to California?! I realize this is a busy time of year but seriously?!!? That excuse is getting old!

Barbara Peck | Jan 23, 2022
Debby Grushka | Jan 23, 2022

As a postal employee I've seen alot of packages that don't get wrapped properly, and either flip over so barcodes can't be read or stickers stick to other packages. Everything is moved electronically by the tracking code.

Ordered something off amazon and it’s a day late now still being at this facility, should I just assume it’s not ever going to come and order a new one? Seems like all reviews on here say I’m never getting my package

Xander King | Aug 21, 2020
Jose Orona | Aug 21, 2020

Joe is right, all mail is slow now due to the high demand on internet purchases, unless is next day delivery it can be backed 1-2 days

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I’m a boutique owner and my customers are FURIOUS searching for their packages and the delay and holding of items is outrageous!! I’m very upset as my customers package has been there since June 20th and it’s now June 29th and NO MOVEMENT!!!!

Dani Parker | Aug 21, 2020
Heather Forrester | Aug 21, 2020

You have to get in contact with the post office off of Hacienda boulevard and Elliott in La Puente. That is the main office. They handle issues like this.

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My package has been sitting at city of industry since May 16th 2020 and nothing has changed

Travis Morris | Aug 21, 2020
Jaay Da Kid | Aug 21, 2020

John 3 weeks for a package at the same place is no excuse brotha. Should be backed no longer than two days. Y’all have plenty of time to get those packages the hell out of there , seems everyone’s package is held up so my question to you is what the hell are y’all even sending out during operation hours. My package has been there for TWO WEEKS and I had PRIORITY. What a joke of a business man it’s unbelievable how people are letting you guys hold packages for this long man ... just sad

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I received a small pkg today with small rubber bands (the type used on braces). Why?

Janice Chesser | Aug 22, 2019
5 minutes alone | Aug 22, 2019

Because they were keeping things together..

Can you ship pigeons out of this facility?

LuisManuelHdez | Aug 22, 2019
LuisManuelHdez | Aug 22, 2019

I'd also like an answer to this?

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