Palo Alto Animal Services

Mel T

I feel terrible everytime I come across this animal shelter. I'll never forget how they euthanized my best friends little dog in less than 2 weeks. Puppy was euthanized even though we told the ladies at the front desk that we would take the puppy back if she wasnt adopted in a week and told them we would check in to make sure puppy passes the behavior test because the lady informed us the puppy would have to pass a behavior test. I never knew animals have to pass a behavior test. We checked in at least 3 times that same week. We were told the following week when we called that we would need to pick the puppy up because she isnt adapting well and she didnt pass the behavior test. We told them over the phone we'd pick her up in 2 days (on my off day), we called to let them know we were on our way only to find out that they euthanized her the day before:( My best friend has been battling depression because of this. We could not believe that they put that poor sweet puppy down regardless that we told them we'd pick her up. The excuse we were given was that she didn't pass the behavior test and that she tried to bite. Are u kidding me? and they have to pass a behavior test within 10 days? We didn't believe them. The response we got from the animal service guy who's name starts with a "C" he was so rude and cold and he put this poor puppy down. We never even got an apology. I would never recommend anyone to bring an animal here. They need to ban euthanizing animals here, especially if the owner(s) are willing to take their animal back. We also have rescue agencies that will take these precious animals.

Sabrina Starr

Nothing but positive and wonderful experiences here! I adopted TWO beautiful, healthy kittens for a holiday adoption fee of only $40. Every staff member I worked with was so helpful, so well-informed, and so excited for me to be adopting fur babies. They even provided me with 2 days worth of wet food, a 20% off coupon to Pet Food Express, a bag full of brand new toys, a large crate, blankets, a paper pointing to in-network vets, and just generally great advice for introducing cats into a new home. I'm very surprised by some of the negative reviews on here, and almost wonder if those reviews were intended for somewhere else! I highly recommend this shelter. They really take care of you.

Sarah Branch

My friend fostered a greyhound mix from their shelter letting them know about their full intention of adopting if all went well. All was going great and when they were about to adopt this perfect dog for their family they received a noticed that the dog was adopted by another family leaving the family heartbroken. These people should not be able to work with animals.

Colton Moran

The staff was rude to us when we dropped off a turtle we had already called about. I’m also extremely disappointed about a previous story about them euthanizing a Pitt puppy. If that is true and they didn’t have medical reasons to do so this place is without question not fit to protect and represent helpless animals. I would not recommend donating money to them or bringing animals to them. Make the drive to another facility. However, I highly recommend adopting from them to get animals out of their terrible care.